Have had Avast less than a month. Would like to cancel subscription and receive refund. How do I do this? Was charged $37.32 and $41.59. Please advise how to cancel these subscriptions and receive a refund.
Thanks,
LB
Submit support ticket for a refund - Try the following:
https://support.avast.com/Tickets/Submit/RenderForm/27/&cls02&ptf01&lic01&scr06
Note - Submitting multiple tickets can actually slow the process as the tickets are dealt with in a first in first out basis. So for now don’t update or submit further tickets - refunds can take up to ten working days to be handled.
Put as much information in that as possible - receipt/payment number, email, etc. A link to this topic wouldn’t hurt.
If you have submitted the support ticket within the 30 days it will be dealt with even if the processing goes beyond that limit.
The page to refund do not exist!!! How to get refund??? >:(
The support ticked URL has changed:
Now it has been simplified- Support at Avast has changed to http://support.avast.com/support/tickets/new, no longer on https server.
I tried but SUBMIT A TICKET don’t works 
Can you explain what happens or post a screenshot of the error, etc.
Always appear this page https://support.avast.com/support/tickets/new and you can’t send a ticket
Did you click this ?
I’ven’t an order id because i have seen on October 7 a withdrawal of € 29.99 on my credit card without my permission and no email arrived of it. For this reason I request a refund. How should I do? I have spoken with my bank and suggested to me that if I can not get a refund with Avast I make a complaint to the police. I hope to resolve the issue peacefully. Also I am a computer technician and all my customers install Avast. So how can I do ?
Did you not get an e-mail from Avast about two weeks before this (may have been nexway or digital river)
I will bring this to the attention of the mods
Ok. Thank you. But how should I do to get refund?
Just file new request at https://support.avast.com/support/tickets/new?form=2
I checked our ticketing system and there is no request from you…
No because i have not received any email with the order id of confirmation! How do I fill in the form without order id?
Enter N/A or — or 000 or similar.
Done. Thank you. Now how long I have to wait? I have not received any email!
You’re welcome. (On the old system it took up to 7 days, not sure about the new one.)
No email and no refund arrived. I’ll wait another day.
If you don’t get a reply, post your ticket-ID.
The problem is that i haven’t. I see the payment on my credit card without an email, without a comunicacion
Sorry, not sure what you mean…??