1

My safezone browser auto-updated and now bank mode and the passwords extension are both gone. I need to know how to get the old version back, I have things I need to do and really don’t want to wait around for a fix.

Also, is there a setting to NOT auto update the browser? I don’t mind the antivirus updating but for the browser, this is the reason I turn off auto updates for most everything.

2

A old version will likely bring you nothing as it likely will overwrite the passwords.
Just provide details and wait for a fix from avast.

3

I do not recommend downgrading to the previous version. You will get the new version again automatically. It is not possible to disable it in UI.

4

Please help us to find root cause of this problem

Run command prompt (Start → type “cmd”) and navigate to this folder:

c:\ProgramData\AVAST Software\SZBrowser\profile\YOURUSERNAME\Extensions\

Then run this command:
dir /S > c:\test.txt

Please attach the test.txt file here.

Also:

  • are you user with admin rights?
  • What OS do you use? (cmd → winver) mention the version of OS build
  • does it work properly when you launch the browser as administrator? (rightclick on the icon, run as administrator)

Thank you very much

5

Got the problem again today. I haven’t used it since Aug 24 when I downgraded and it worked fine for that day. I have done what you asked and attached the text file.

  1. I am the only one on my personal pc so - Admin/Owner.
  2. MS Windows 10 ver 1703 build 15063.540
  3. Launching as admin doesn’t fix it. Wish it did.

ALSO - Im STILL having the problem of my mouse pointer disappearing when I enter in the Avast Password main password. AND when inside the Passwords (to view, edit, search password) I can’t type anything in like in the search box, when I open to edit a password etc. my keystokes produce nothing in the field.
See here: https://forum.avast.com/index.php?topic=202150.msg1392930#msg1392930

6

I ran a “repair” and it didn’t change anything.
I also went into Avast and ran an update, restarted pc, right clicked on SafeZone Browser to run as admin again, still no bank mode or passwords available to me.

7

Thanks… The extensions are installed correctly.

Please can you run the browser and tell me if AvastNM.exe is running?
If no, please go to C:\Program Files\Avast Software\Avast\

  • is there AvastNM.exe and AvastNM.json?
    If not, please send me content of this folder: c:\ProgramData\AVAST Software\Persistent Data\Avast\Logs\

Thank you