after a hard search i found customer services. It is hidden after layers of noncense. Dotn log in and get to bottom of the normal avastpage >> contact us <<
you come to this website: https://support.avast.com/en-us/contact/enter
Good luck to anybody needing service!! 
That works to get help if you have a paid version. Free version is dependent on this forum or the Fact section.
+1 bob,
piet118,
on the other hand , the link isn’t hidden .
With more experience on this forum you would see that this link is given when necessary, also given after reading the FAQs
It is normal to start by reading the FAQs and/or asking for help here on the forum, ,a very large number of problems are solved by these ways.
Only then, you will be directed to the link, when the basic checks have not given apropriate results
It is necessary to filter a little, the avast support is not there to give you the weather 
In any case, I think you haven’t tested it, otherwise I think that according to your question, you would be disappointed with the answer and the delay of this answer
As you said : Good luck to anybody needing service!!
webform is now (1-1-'20) taken offline. no further service by avast then some faqs that dont help and an expensive usa phone number Aparently Customers are seen less important for avast, saving on services is a bad company startegy. hiding the ways to get help or leaving no way to get help is not a good startegy. it makes you loose customers!
Are you talking about the link in your first post ?
If so I have just visited it and it is still there, so can you be more specific ?
As David said, selecting this,
https://screencast-o-matic.com/screenshots/u/Lh/1577890152237-99347.png
takes you to
https://screencast-o-matic.com/screenshots/u/Lh/1577890223426-60462.png
As you’re located in Europe, use: https://support.avast.com/en-eu/contact/enter
It still gets you to the same Avast Support Forum. 
No, the difference is that you don’t get an US phone number but a webform for sales requests.
yes and an other difference:
when you contact the support in a European language (French by example), you get an answer in this language, which is not negligible when you do not speak English at all.
Here’s the link I get when I click on the forum using your link to reach the website:
https://forum.avast.com/
Probably a misconfiguration on your end, you should see/get: https://support.avast.com/en-eu/contact/enter
Probably because the IP address I use is in the US and the one you use is in the EU.
There isn’t anything for me to configure.
Well, no idea Bob, but as the OP isn’t located in the US, it should work for him.
I can confirm
https://support.avast.com/en-eu/contact/enter (english EU)
or
https://support.avast.com/fr-eu/contact/enter (french EU)
target to the customer support given as screenshot by Asyn with just one little exception for “fr-eu”: there’s no “Choosing the right Avast product” option.
Yes, this part isn’t shown in German either.
The first reply actually answered the question asked by the user.
After investigating , I think Bob’s basically right for “free version”
Although the form is there, “Technical support for a free Avast product” does not allow individual contact with avast , just like piet118 said
no further service by avast then some faqs that dont helpor Bob #1 & #5
Free version is dependent on this forumwebform contact is only useful for paying versions
The OP is using a paid version.
you get to the FAqs pages, but a-at least i- dont get to the webform anymore, so no change of getting help for problems that are not in the Faqs. The link used to bring you to the WEBFORM, what is a hidden way of sending an email. that way is cut of now. people searching for solutions to their problems are not told to get to the forum and are only left with an expensive phone number. BAd service!! 
>:( . By european law customer service needs to be easy reachable and it is NOT. so Avast is hiding itscustomer services illegally. you jide this fact by massive answering to my posting with inacurate info. that is also bad why? arre you ashamed for your bad and illegal service-hiding?. so ill start it a new in a new topic. i think its a thing to discus. so please dont fill it with spam this time