How to get Whitelisted?

system · 2017-10-24T22:46:01.000Z

Hi, we have an Outlook Plugin that Avast thinks is a virus. We have already filled out the very simple form on the Avast website to indicate that we are not a virus.

How long does it take for Avast to approve this and correct this false positive?
We have a digital cert from Symantec. Can we just send this to Avast for them to “approve” faster?
Is there another/faster way to get Avast to approve us?

Many thanks, KT

Asyn · 2017-10-25T02:59:26.000Z

As you’re a developer, read here…
→ https://www.avast.com/faq.php?article=AVKB229#artTitle
→ https://www.avast.com/faq.php?article=AVKB228#artTitle

system · 2017-10-25T04:28:19.000Z

Thanks. I did read through those 2 webpages.

However, I am still not certain:

How long does it take for Avast to approve this and correct this false positive?
We have a digital cert from Symantec. Can we just send this to Avast for them to “approve” faster?
Is there another/faster way to get Avast to approve us?

Appreciate any insights you may have!

KT

Asyn · 2017-10-25T04:56:39.000Z

You’re welcome. (Reread the FAQ, it’s all explained there…)

system · 2017-10-25T15:37:57.000Z

I did. I read the FAQs 5 times now. It still does not help me answer:

How long does it take for Avast to approve this and correct this false positive?
We have a digital cert from Symantec. Can we just send this to Avast for them to “approve” faster?
Is there another/faster way to get Avast to approve us?

Can you help? Very frustrating.

Asyn · 2017-10-25T15:39:12.000Z

You can report a suspected FP here: https://www.avast.com/false-positive-file-form.php

system · 2017-10-25T16:18:31.000Z

Hi - we have already done that and the problem is that we don’t get any updates on progress.

I am still looking for an answer to:

How long does it take for Avast to approve this and correct this false positive?
We have a digital cert from Symantec. Can we just send this to Avast for them to “approve” faster?
Is there another/faster way to get Avast to approve us?

I am greatly disappointed in AVAST’s site. It looks/feels like a small startup. We had a very, very different experience with Symantec, FYI.

(even this Forum is open-sourced…)

bob3160 · 2017-10-28T13:03:05.000Z

Reported to Avast.

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