I have a 64-bit Windows 7 Home Premium notebook.
As an antivirus I have installed (and updated) Avast Free (the free version).
For a couple of months, I have been noticing a certain incident that occurs randomly (that is, it does not always occur, nor do I find any specific reason to trigger it) but it is happening more frequently (although it is not always happening ). The incident is as follows:
-I start the notebook.
Down to the right the Avast icon appears with a yellow triangle with an exclamation mark inside it.
- I open the Avast user interface and the following message appears:
“He’s vulnerable.
Some shields are disabled. ACTIVATE.”
Clicking on ACTIVATE displays: “You are protected”.
That is, the notebook is initially initialized with Avast “turned on”, while on other occasions, it is initialized with Avast with the shields deactivated.
Observations:
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This happens both when starting and restarting from now on I will refer to booting without distinguishing both cases).
-
If when I boot the shields appear disabled and I stay two clock hours without using the system … they do not get up (there is no magic).
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If the activated shields appear the boot I can use the notebook for two days that do not fall.
-
I used the following tools to detect malware leaving the system very clean:
Mbam (Malwarebytes Antimalware) 3.1
Eset Online Scanner
TDSSKiller
AdwCleaner
Junkware Removal Tool -
Use the following tools to erase “broken” entries in the registry and weed a bit to the system:
Ccleaner
Argente-Registry Cleaner
Glary Utilities -
Then I uninstalled and reinstalled AVAST Free (to uninstall use avastclear).
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The problem persisted. I re-uninstalled it and installed it following the following link:
https://www.avast.com/es-ww/faq.php?article=AVKB94 -
Windows is original with updates to the day.
-
Avast Free is updated both the program and virus definition.
Program: 17.5.2302 (build 17.5.3559.0)
Virus Definition: 170627-2 -
Dejo una imagenes para mostrar una idea mas pictográfica del asunto por si no me expresé bien:
https://www.dropbox.com/s/vhvn93djeqw2tod/A1.png?dl=0
Right-click on the Avast icon and then open Avast user interface
https://www.dropbox.com/s/ab1pkganyiv3s4c/A2.png?dl=0
https://www.dropbox.com/s/49l86y1mqbwler0/A3.png?dl=0
I see what it says:
https://www.dropbox.com/s/cnfgg72xwlmg8ts/A4.png?dl=0
Either you put SOLUTION of the second or fourth image, then the shields are activated, achieving:
https://www.dropbox.com/s/4y8lqhh1lrllc0u/A5.png?dl=0 -
This is happening in a notebook. I have a pc with the same Avast. The pc does not have this problem. Both computers are not connected on a home network. They have access to the Internet through the same router.
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What I notice is that it is a shield that is not activated:
https://www.dropbox.com/s/qzh3tfyzdnwlqp6/Captura%20de%20pantalla%202017-06-30%2007.13.50.png?dl=0
If anyone has an idea of what is happening I would appreciate your comment.
At least how can I know which is the shield that is not activated.
Thanks!
