how to proceed?

General Topics
1

Hello,

I’m not very tech savvy, so if anyone could help me I’d really appreciate it!

I just bought a brand new Acer Aspire running Vista and Firefox. I installed Kaspersky 2009.

Yesterday while watching a TV show online I got a message from Kaspersky saying it had found a Heur trojan. I tried to quarantine, as that was the recommended action but that wasn’t available. The next recommended action was delete, which I tried to do, but couldn’t either… that left the warning box up on my screen with only one option left… skip.

And stupidly, that’s what I clicked next.

I had to get rid of the warning box somehow!

I bought kaspersky up and it showed 2 heur Trojans in quarantine. I ran a scan, and then it showed 20987392 files in quarantine! But the heur Trojans had dissapeared!

Now I’m confused! am I infected? Or are they deleted? My system is running SLOW and I’m afraid that I’m infected somehow. :cry:

I downloaded avast! this morning and want to run a scan but, I’m not sure if I should put the computer into safe mode to do it? I also read on google to turn on system restore before scanning - can anyone advise?

I have disabled Kaspersky - so there should be no conflict from the two anti-virus systems… but is there anything else I should do to be sure that I do a thorough scan and pick anything up?

As I said, I’m not technically savvy, so please keep it simple for me!

Thanks so much!

2

Hi, welcome to the forum.

I have disabled Kaspersky - so there should be no conflict from the two anti-virus systems...

Disabling is not enough. KAV will have to be completely unistalled.

I also read on google to turn on system restore before scanning - can anyone advise?
Leave system restore turned [b]ON[/b]. Should something go wrong, you will then be able to restore back to an erlier point.

Regarding the slow system. It may be due to the 2 antivirus programs conflicting.

3

Disable is not enough…
See: http://forum.avast.com/index.php?topic=12079.15
KAV removal tool: http://www.ice-kav.com/utilities.php
http://www.ice-kav.com/downloads/util/KAV_Registry_Clean.zip

4

Did you buy karpinski or were you using a trial version
(or the online scan?)

did you look in KAV quarantine and see what’s really there?

The other side of the coin is that AVAST is not designed to be an “on Demand” scanner
KAV has a well known “on demand” on line scanner available
So in a perfect world you would NOT install Avast till KAV is removed

The rest of the story is that you do not want to have zillions of files in quarantine if they are not infected or if they are till you know what the infection is
and if you remove KAV you will not be able to get to them

So if you have already removed KAV and installed Avast rt click on the ball and update programs
then rt click on the ball and schedule a boot time scan

we’ll go from there

did KAV give you a log of what was found?

5

Hi wyrmrider & lightstar,

There is a good on-demand scanner to use while KAV has been uninstalled and before avast can be installed, that is DrWebCureIt:ftp://ftp.drweb.com/pub/drweb/cureit/launch.exe
Do this and give the scan log txt as an attachment,
Do you have a firewall installed?

polonus

6

Hi,

thanks for the responses.

It was a paid up version of Kav. And, I’m really thankful that it detected the virus, even though it didn’t seem to be very good at detaining it.

After the first post, I ran a Kav full scan, and then an Avast! thorough scan… neither found anything… then a couple of hours later my computer went NUTS. Kav was detecting Trojans continuously… it showed about 25,000. I tried deleting the temp files, where it showed they were, but couldn’t delete them all. In particular the .dll one (I think it was) couldn’t be deleted. I sent 2 for analysis to Kaspersky, but got no reply from them… not surprised really as I’ve tried to contact them twice before about various things and have NEVER got a response from them… !

I had no choice but to do a factory restore. I thought it for the best given the crazy things that were going on, and as I said, I’m not that techie! :cry: (I don’t think I’d even know how to give a scan log). So it seemed like the best option. So I’m busy reinstalling software. My questions now are:

** Can I be 100% sure that the virus is completely gone?

** What is the best (in your opinion) AV?

I could reinstall Kaspersky 2009?
Use the (2 month free trial) Macafee Internet Security Suite that was installed on my computer initially?
Or download the free Avast! home and Pro use.
Or would you go with another?

** Also, completely unrelated, but you might know the answer - I keep hitting some keys (by accident) when I’m tying, that navigate me away from the pages I’m on. they usually take me to google, or some other webpage. (Its the pound key and the euro, down on the right hand side of my keyboard). I’ve trailed all through the control panel to try and find a way to turn them off, but don’t know how to?? Any ideas would be GREAT as I keep loosing my messages, emails etc, by accident! V. Frustrating!!!

thanks so much for your time and input,
much appreciated!
Light x