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Just as a simple question, if you use the support request form and get an unsatisfactory answer, is there an escalation process anywhere? I’ve been trying to get to speak to somebody at Avast for a week, and their tech helpline is never actually answered, just gives a voicemail message. Nobody is apparently reading the detail of my emails, just giving standard answers keyed to the topic heading. Would be grateful if anybody has any ideas, I’ve been an Avast user for years but their sales force seem to be trying to make me go somewhere else!