I have done a search in the forum, but no luck every time I enter ‘claro virus’ I get Portuguese responses back, which I can’t read. Free avast is not catching this virus. I just know it’s a nasty redirect program and very hard to get rid off.
Hi,
Step#1
http://imageshack.us/a/img841/7292/thisisujrt.gif
Please download Junkware Removal Tool to your desktop.
[]Shut down your protection software now to avoid potential conflicts.
[]Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select “Run as Administrator”.
[]The tool will open and start scanning your system.
[]Please be patient as this can take a while to complete depending on your system’s specifications.
[]On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
[]Post the contents of JRT.txt into your next message.
Step#2
Please download zoek.exe and save it to your desktop.
[*] Close any open browsers.
[*] Temporarily disable your AntiVirus program. (If necessary)
If you are unsure how to do this please read this or this Instruction.
[*] Double click on zoek.exe to run the tool .
Please wait while the tool does not start…
[*] Copy the text present inside the code box below and paste it into the large window in the zoek tool:
filesrcm;
startupall;
firefoxlook;
chromelook;
[*] Click on Run script button
Please wait until a logreport will open (this can be after reboot)
[*] Save notepad to your Desktop and attach here zoek-results.log
Note: It will also create a log in the C:\ directory named “zoek-results.log”