How to self-authorization

system · 2017-02-08T02:58:33.000Z

I am avast password users, how can I self-authorization?
My device has been deleted in my account, because reinstall the system and other reasons. I read the official description and to explore their own, but little progress at all.

TomášHellebrand · 2017-02-08T07:57:11.000Z

Hi Liangke,

for self-authorization you need to find an email we sent to your email address when you turned on syncrhonization. The email has subject ‘Your backup identity’. There is a link in that email that you need to click on. Then simply follow the instructions.

You can find more information here: https://www.avast.com/faq.php?article=AVKB255#idt_04

system · 2017-02-08T08:01:11.000Z

But I can’t find this E-mail,could be re-issued once?

Eddy · 2017-02-08T08:06:31.000Z

No, that is not possible.

If you had synchronization enabled, you can use that to retrieve the stored passwords.
If you didn’t, you need to start from scratch.

https://www.avast.com/faq.php?article=AVKB254

system · 2017-02-08T08:16:38.000Z

Could I delete my data and regain access?

Eddy · 2017-02-08T08:18:28.000Z

As you reinstalled Windows, the data is already gone unless you had synchronization enabled.

system · 2017-02-08T08:21:28.000Z

I want to restore synchronization feature, but I don’t have authorization.

Eddy · 2017-02-08T08:23:27.000Z

If synchronization was enabled, place the system in the existing group and it will retrieve all the stored passwords.

TomášHellebrand · 2017-02-08T12:51:29.000Z

Hi Liangke,

send me a private message with your email that you use to log in to Avast Account. I will check that.

system · 2017-10-09T21:57:27.000Z

Dear Tomas,

I have a similar issue. I used to have my Avast Passwords synchronized. But I forgot my master password. I want to start using Avast Passwords again but am unable to synchronize my new Vault because the old still exists. How can I get either access to the synchronized old vault (do not remember the initial master password) or delete the old vault so I can start over?
Will send you this in private message aswell.

Kind regards,
Kevin

MartinKvetko · 2017-10-11T16:11:24.000Z

If you don’t remember your master password then there is not chance to get into vault

To resolve your state you need to delete passwords storage manually i will provide you instructions via private message.

system · 2017-11-10T20:42:54.000Z

Hi I had to reinstall passwords on both my Android and my PC and I now have two devices that need authorising , however these were the only two devices I had it set up on . I have never received an email ‘Your backup identity’ .

Please let me know what I need to do to restore my passwords to these two instances.

Thanks

John

usalabs14 · 2019-01-12T15:32:16.000Z

Jed1 post:12:

Hi I had to reinstall passwords on both my Android and my PC and I now have two devices that need authorising , however these were the only two devices I had it set up on . I have never received an email ‘Your backup identity’ .

Please let me know what I need to do to restore my passwords to these two instances.

Thanks

John

I have the same problem.

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