On 7 Sep 2015, I purchased 1-yr license under 30-day money-back guarantee. On 17 Sep 2015, I checked thoroughly “My Account” but found no way to put up a request for refund.
Then I checked my “Avast–Order Confirmation” which was sent by “avast@ndslindia.com”, and therefore, I sent them a request for refund. But the mail got returned undelivered.
Next, I googled “how to claim refund from Avast under their 30-day money-back guarantee”? Responses were not at all encouraging. Other customers who had purchased Avast had narrated their experience. I wish, I had checked this before making payment. That would have dissuaded me from buying Avast.
I, then, sent a refund request to ccare@avast.com. An automated reply came asking me to visit https://www.avast.com/support. So, I went there and finally landed at “My Account” page from where I had begun my journey.
If you can, you should try and censor your email… And PM it to someone (Staff) when/if they need it. Just so you don’t get spammed. Completely optional though.
Oh! I get it. Probably you wanted to caution me about personal details like email, etc. appearing on those attachments. I shall try to be careful in future. Thank you, Michael.
He also clarified that the refund process could take up to a maximum of 15 working days.
Three weeks later, I find that my license still shows as Valid in My Account!
Three weeks = 15 working days
At least in theory you should receive the refund "any minute now" as they say.
Keep in mind that when avast has made the refund it doesn't mean you will receive it right away in your account.
It not only depends on avast but also on what bank(s) are involved.
There are, strangely enough with all the automation, banks that don't transfer money between them in the weekends.
Vladimir Hornicek confirmed on 21 Sep that online shop had been notified to refund the amount.
I doubt that since it is not a shop that takes care of refunds but avast itself. I guess you read and/or worded it wrong.
I would say wait till the end of this week and see if you have received the refund or not.
On a side note…
It is a good practice to never mention your email on a public webboard.
Everyone can read it and “harvest” it to send you spam and other mails.
@mbr - we (Vladimir) started the refund process. I’d love to make it faster however it’s in hands of our India distributor now… Unfortunately the process takes a bit longer than with DigitalRiver.
Please let us know when you receive the money. Our provider estimated that the latest delivery day for the money should be 28.10.
Lukas, I appreciate your explaining the situation with regard to change in distributor. I didn’t know about that.
Now, I have a good news: I received the money back in my credit card account.
So, its time to close this case with thanks to you and Vladimir at Avast.
Also, thanks to DavidR and Bob3160. For, they voluntarily forwarded my case to those who could have helped expediting the process. This is first time, on any forum, I saw an example of such empathy!
