How to use Call in CONTACT DEVICE

Hi, in MyAvast I can contact my mobile under CONTACT DEVICE, and then Call. It asks for a phone number, and shows the following text:

This command will cause the mobile phone to initiate a phone call. By using this command you can listen to what happens on the other side of the line. The call will be hidden as much as possible.

When using this MyAvast functionality, the sceen of my mobile goes/stays black. I can’t activate it with the home or power button. The menu buttons however are illuminated.

[ol]- It suggest the number must be filled in of the phone that I use to listen to my stolen phone. But when I fill in a number, that phone is not called.

  • How do I stop the call? There seems to be no functionality for this, and annoyingly no explaination what so ever. The screen on my mobile stays black and locked, so I can’t use my mobile to stop the call. And since the number I filled in at MyAvast didn’t receive a call, I can’t disconnect there either. And via MyAvast, I can’t terminate the call either, since there is no button for it.
  • How can I stop the buttons on my mobile being illuminated? Since this is an indication for a thief that something is going on with the phone.[/ol]
  1. I do not understand; you provide your own phone number or just use the friend’s one stored inside the application during set up. Or the device could call back.
  2. There is no command for stopping the call; most of the devices will hung up after some time automatically (depends on your vendor and provider) or the call is ended by the other side (just hung up).
  3. Depends on device and I am afraid that this is not possible at all (I know all Samsung devices do it, but LG f.e. do not…)

[ol]- -The MyAvast page implies that you have to fill in the number of the phone you are calling from, but is not explicite. I guess the MyAvast sentence “This command will cause the mobile phone to initiate a phone call.” will be improved if you change it to “This command will cause the mobile phone to initiate a phone call to the number you fill in below.
-I haven’t called the friend’s number stored during setup. If a friends number must be filled in, this should be mentioned on the MyAvast page. But it is not. And even then, it is not necessary to fill in this number since MyAvast has stored the friend numbers also. It would be a matter of a pull down menu with the friends numbers. This also avoids typing errors.
-From the MyAvast page, I have tried calling my own fixed line phone using the international notation, but that phone is not called. At the same time when sending the call command, the screen of my Note 2 mobile phone goes on, but stays black. Somehow, MyAvast is contacting my mobile phone. The device is then locked, the only button that works is volume up/down (when pressing the volume slider pops up in the display). Although something happens, there is no call. And annoyingly, there is no way of unlocking my mobile phone. I had to figure out that calling my locked mobile phone from an other phone will cause my mobile phone to ring, and at that moment the device becomes unlocked. With Avast for Android already at version 4.0, this buggy behaviour is not what I expect from a paid service. I would appreciate it if this bug and textual improvement on the MyAvast page will be fixed soon.

  • There should be a terminate command, or the system should be fail proof. The better choice would be both.
  • With most Android devices, these buttons are on the screen. But most popular Samsung devices (f.e. S and Note series) have separate illuminated off screen soft buttons (Menu/Home/Back) at the bottom of the device. Since there is also a Android/TouchWiz soft button user setting (on/off/timeout), maybe the illumination can be switched off by the Avast app.[/ol]