How to view results

Avast Free Antivirus / Premium Security
1

Just downloaded V.5 and it is working fine. Forgive my dumbness, but I still need step-by-step instructions on how to view the results of a scan. Where do I find the log files etc? I scanned a single program item, and all I got was a white screen.

Ole Stan from Kiwiland

(Windows XP with VRPC, ACER E5300 2.59Ghz 1.96Gb of RAM)

2

Do you mean that you right clicked a file and scanned? I think the defult setting is to only show a result if infected

Up in the top right corner " Help center "
also recomended download http://www.avast.com/download-documentation

3

check “generate report files”

as “quick scan”–More details"–“setting”–“report file”–“generate report files” as so in “Real-Time Protection” options

4

Yes. And you are probably right. When I right-click on an item, then scan, all I see is a white screen with the word Scan at top and the word Close at bottom. There doesn’t appear to be anything going on, and I am yet to see a Results report anywhere.

Stan

5

try this
top right corner settings > basic > tic “special scans”

6

Hi stanislaus,

When you right click scan a file, you should be presented with a window that looks like my image…

However, you can also find the scan logs for all scans by following:

Open avast! GUI → ‘Scan Computer’ on the left → ‘Scan Logs’ just underneath.

Context menu scan logs will show the name/path of the file. Like the second image.

All this does is add them to the ‘scan now’ page, and allows you to configure them.

-Scott-

7

[quote
When you right click scan a file, you should be presented with a window that looks like my image…

/quote]

Thanks, spg Scott, you are really trying to help me. When I scan an item from the context menu I get that exact screen of your first GIF but absolutely empty. How long should I wait to get evidence that anything is happening? I must be missing a setting here or something. When I click Scan Logs I get an equally virgin list … nothing.

8

Hmmm…normally for me that window is instantaneous…I wonder why yours isn’t?

Do the other scans work? Do they leave a log file there?

Possibly an error in the installation?

Maybe a repair will help.

-Scott-