Good evening,
Today I came home and my little sister told me that the printer wasn’t working anymore. She told me that she’d seen a sandbox notification from Avast mentioning HP and that she gave it the go-ahead. I guess she sandboxed the files assuming Avast knew better.
All was well until she tried to print and realized she couldn’t. I asked her what she did after that and she told me she deleted the items from the sandbox in an attempt to fix it. I’ve never had an issue like this before so I kind of have no idea where to start. Here are things I have tried that haven’t yielded any results.
- Adding the entire HP directory to exclusion
- Turning automatic sandboxing off
- Turning Avast off
- Inserting HP software disk to prompt repair mode
- Unleashing profanity at Printer/Avast
When I give the command to print I don’t get any prompts or messages, my computer just makes the usual about-to-print sounds then it does nothing. I am at my wits’ end, please help