Hi folks,
I’m looking for the owners of the above laptop to give me an idea if the current version of Avast is at all compatible with this laptop or not!
The reason for asking such a thing, I’ll outline below.
Last week I bought one of these on a deal, it shipped with windows 10. Initial boot went fine, did all the usual setup stuff with windows and then went on to install my first programs that I put on every new machine. So, winRAR, chrome and Avast were installed no problem at all. However, on restart the machine stuck itself into a constant loop of “diagnosing your system” and “unable to repair system”.
Next step was to ask the machine to “reset” windows from its recovery partition, which leaves personal files intact but removes apps. Again, the first boot and setup went fine. I logged in to the clean install and decided to reboot a few times thinking the machine itself was faulty. It now boots just fine time and again. I install Avast and notice that the shield services cant start properly. The program installs fine and with no errors but doesn’t run its first scan or launch services. Telling it to resolve the problem brings up the UAC for permission to start them but does not change status. On the next boot, we’re into the circle of restarts again.
Called HP, got a collection date and time from them for a faulty unit.
Doing my due diligence, I decide to format the machine using the inbuilt recovery thing to ensure no personal info is on the machine. After a 3 hour (!) full format and install of the OS, system boots as usual and goes through setup no problem. As a test I install Avast and the exact same thing happens - no services launch and the next restart puts me in the infinite loop of annoyance.
That machine is due for collection tomorrow to go to them for testing. My question is, is there anyone out there with a Probook G2 running windows 10 and Avast where they play nicely? I’m not sure whether to ask them for a replacement or just get a refund and change for a different machine/manufacturer as I don’t want to go through this exact thing again with a new probook as it’s so damned time consuming!
Thanks in advance,
Ax