The OS is Win98se.
The version of Avast is the home version.
The script error was line 292 char 4 error expected file//c: program files\hewlett packard\digitalimaging\bbfg\scan.htm.
I will have to post the kb Monday seeing that that information is at work.
as I stated I uninstalled Avast and the scanner worked fine.
I never saw the message about the antivirus causing the problem, the customer told me about that message. I couldn 't see the correlation so I didn’t get any more information.

Thanks for responding so quickly. I have pushed Avast for about four months now with great results.