Huge memory usage

Avast Free Antivirus / Premium Security
1

Hi,

I’m a Avast 4.7 french user and I have a problem with AshWebSv.exe !

When I use my “neuf giga” account, when I want to upload a file on my private space using the java web based application, the AshWebSv service go wild and grow up until some 400 000 Ko of memory utilisation and still grow up until I stop the uploading… When the uplaod is finished, AshWebSv stay at his biggest level. ???

I’ve tried to re-install Avast and Java RE 6 but nothing better…
I’m using mozilla firefox and Internet Explorer fully updated and it does the same…

Have you got a solution ?
Thanks a lot !

2

WebShield (ashwebsv.exe) does not scan upload traffic (outbound), only inbound.
Maybe some Java component is downloading something… at the same time… difficult to say.

Here, Lukas shows how to get the ashWebSv.exe dump:
http://forum.avast.com/index.php?topic=27375.msg223114#msg223114

You might want to try running this tool: http://public.avast.com/~rypacek/userdump.exe
When the problem appears please start it with the following command:

userdump ashwebsv.exe

It will create a memory dump of running webshield process (in the file ashwebsv.dmp). Please upload the file to the ftp server (ftp://ftp.avast.com/incoming) or send him a mail about it.

3

Hello Tech,

I was looking for the same problem in the forum and I saw this userdump technik dut I didn’t know if I had to do this…
Thanks a lot, I do it now…

Bye.

Edit 11.04 : Upload done, file : buggas ashWebSv.dmp (98Mo)

I will not be on the net for one week, I will see the answer on monday 8/10. Thanks

4

Has the dump been taken when the memory usage of the process was so high (~400MB)?
The thing is, the dump should be of the same size as the memory allocated by the process (that is, also ~400MB) - but you said your dump was only like 100MB…

Cheers
Vlk

5

Yes, I’ve just upload some photos (about 50 Mo) and the process didn’t get so big
If you prefer, I could dump a 400 Mo if I upload a big amount of files.
I will do that next week.

Bye.

6

It shouldn’t be necessary, I was just making sure that the dump is relevant (i.e. was captured at the moment the problem was simulated).

Thanks
Vlk

7

BTW It would be useful if we could simulate the problem on our test machine.
Is this a public service (the Java thing?) We it be tried here?

Thanks
Vlk

8

Hello,

I’m back !

I think you could test the problem with your test machine 'cause the java application just allow you to upload files on the net !
The difficulty is finding a web page wich allow you to do this… And I don’t even know any one unless my neuf giga on neuf telecom !

Thanks.