I cannot contact Avast support and requesting help doesn't do anything either

General
1

Hello,
My problem is that I want a refund for my Avast Subscription that I DID NOT WANT TO renew and no matter what I do I just cannot do anything. I’ve contacted the support through the chat twice and they said I’ll get a mail regarding this topic. A week passed and still nothing so I requested help from Avast 2 days ago. I made like literally 3 “tickets” and I still got no information back. What am I supposed to do? I need the money urgently and I am dissatisfied with the service but it seems like nothing works. I am a resident from Poland and I just cannot contact them through the phone and contacting support and requesting help doesn’t seem to do anything either, so what am I supposed to do???

2

Estoy en la misma situación que tu.

1 Like
3

Yo tampoco puedo hablar al extranjero y no me contacta ninguna persona.
Solo bots o chatgpt.
Es una verguenza.

4

Well, at least I hope that if something FINALLY happens we’ll get a refund even if it will be past the 30 day mark because like I don’t think it’s our fault that we didn’t receive any info even after contacting them a lot of times

5

Yo lo veo dificil.
Sigo esperando pero no logor pasar de las respuestas automaticas de correo.
Has conseguido algo tu ?
Donde escribes?

6

I haven’t gotten any mails nor anything. Empty. I wrote on sipport chat 2 times and sent 4 help requests

7

I stopped caring and sent a help requesting ticket as “business” because ir’s outrageous that they’re not doing anything with it. I’ll keep you updated if they do anything.

8

Gracias.
De mi estan pasando.

9

Hola Raku.
Acabo de hablar con una persona de soporte a través del chat.
Lo he hecho en la opción de producto de pago.,
Ha dicho que me va a hacer el reembolso
Suerte