I cannot get to install avast, I get an error 501

Avast Business Avast Server Protection
1

Hey Guys,

I canot install avast, when I press install and click next, I get an error 501 and then a msg “There was an error while completing the setup process”, here is the server log! Can you guys spot anything?

07.12.2009 18:49:46 general: Started: 07.12.2009, 18:49:46
07.12.2009 18:49:46 system: Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
07.12.2009 18:49:46 system: Memory: 33% load. Phys:1225296/1833060K free, Page:3282548/3776652K free, Virt:2066092/2097024K free
07.12.2009 18:49:46 system: Computer WinName: DEALER-590E042C
07.12.2009 18:49:46 system: Windows Net User: DEALER-590E042C\Tony Montana
07.12.2009 18:49:46 general: Old version: ffffffff (-1)
07.12.2009 18:49:46 system: Using temp: C:\DOCUME~1\TONYMO~1\LOCALS~1\Temp_av_inet.tm~a03592 (4722M free)
07.12.2009 18:49:46 internet: SYNCER: Type: use IE settings
07.12.2009 18:49:46 internet: SYNCER: Auth: another authentication, use WinInet
07.12.2009 18:49:46 general: Install check: Program folder does NOT exist in registry
07.12.2009 18:49:46 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0
07.12.2009 18:49:48 general: progress thread start
07.12.2009 18:49:48 general: Destination: C:\DOCUME~1\TONYMO~1\LOCALS~1\Temp_av_inet.tm~a03592
07.12.2009 18:49:48 general: Starting download: http://www.avast.com/go.php?verb=get-avast-home&type=cnet&langid=eng
07.12.2009 18:49:49 general: Download finished from server download819.avast.com, result: 0x20000004, server response: 501
07.12.2009 18:49:49 general: Stats download819.avast.com, server response: 536870916
07.12.2009 18:49:49 general: POST result: 0x20000006, server response: 40

Thanks,
Ket

2

Hi keesky, welcome to the forum :slight_smile:

You are using the CNET installer. Can you try it with the full setup installer:

http://www.avast.com/eng/download-avast-home.html

Don’t choose the ‘Universal installation file’, you want the full ‘English’ file (about 40MB)

I can also see that you are using XP SP2, you should really update to SP3, as this contains many security updates, among other things…

-Scott-