I can’t access my account
First, I’m an Avast user and not an Avast Team member.
What Avast Program and version are you using ?
Where are you trying to access your account, e.g. from the Avast User Interface (UI) or via id.avast.com you need to login using your email address used when you registered and your password.
Why can’t you access it - e.g. are you getting any errors and if so what ?