i cant get refund

I bought wrong product and i tried to get refund. But after 21 days i still cant get my money. I wonder when i can get my money.

https://support.avast.com/article/24/ (Orders/Subscriptions/Refunds)

I already did all things. But after 7 days my money didn’t pay to me ( ***removed for privacy reasons ***)

Hi, I reported it.