Hi,
whenever avast 5 free tries to update it fails. When i try to update manualy it fails also. I get the “Last encountered error: The package is broken”. What can I do?
Current version of definitions is 100204-0 released 4.2.2010 at 09:09:41 and program version is 5.0.396. My os is up to date win 7 x64. If I click update program I get the same error.
How can I solve this problem? Please help.
Make sure your firewall isn’t blocking connections from Avast.
I had the same issue recently and finally figured out that’s what was causing my problem.
@ Damage Inc
Try a repair of avast. Add Remove programs, select ‘avast! Anti-Virus,’ click the Change/Remove button and scroll down to Repair, click next and follow.
Damage…did you get a blue screen crash when or after avast tried to update. I am running Win 7 64 bit and am having a similar problem. It would blue screen during or right after avast would update at bootup. After reboot avast 5 would seem to be working but would not update. When tring to update defs or program would get a message ...package is broken. I tried repairs but did not work. I got 5 to work only by removing and re-installing avast 5. This happened 3 times.....now I seem to be working ok by turning off auto updates. In settings .....engine & virus def........I changed it to....Ask when a update is avaiable. I also unchecked ....use special graphic effects. When I boot up I wait a while then do updates manually. So far no BSOD and avast 5 seems to be working ok. You might try this....you never know. Im going to hobble along like this and see if they get things sorted out…Peter
Yes, this is what happened to me. Only solution was removal and reinstalling avast 5. Im a avast user for years and this is the first time i needed to uninstal it because of avast error. I might overlook this problem once or twice more, then im installing other free av until they fix this :-\