I can't update or uninstall avast from my pc

I have installed avast v 6.0.1367 in my pc and i use windows vista. I neither cannot update my program nor uninstall it. When i try to uninstall the program from my control panel, it appears this message: Error reading product data from “c:/program files/alwil software/avast5/setup/”.Setup cannot continue. What should i do?

Hi :slight_smile:

-Download aswclear.exe+Rejzor removal tool for Avast
-Go to safe mode
-Run aswclear.exe
-Restart your PC
-Run Rejzor removal tool for Avast in normal mode
-Restart your PC
-Install latest version of Avast

Download:
-http://www.avast.com/uninstall-utility
-http://rejzor.wordpress.com/avast-cleanup-tool/

Thank you

Bye

  1. Download Avastclear, Rejzors uninstall tool and the appropriate Avast program edition.
    Here are the installer links. Note: You need to be ONLINE during this install.
    http://files.avast.com/iavs9x/avast_free_antivirus_setup_online.exe
    http://files.avast.com/iavs9x/avast_pro_antivirus_setup_online.exe
    http://files.avast.com/iavs9x/avast_internet_security_setup_online.exe
    http://files.avast.com/iavs9x/avast_premier_antivirus_setup_online.exe

Avastclear : http://files.avast.com/iavs9x/avastclear.exe
Rejzors Uninstall tool: http://rejzor.wordpress.com/avast-cleanup-tool/

  1. Uninstall Avast by control panel [If you don’t have Avast in control Panel go to #4]
  2. Uninstall in Safe Mode using Avastclear.
    http://www.avast.com/uninstall-utility
  3. Run Rejzors Uninstall Utility in Normal Mode (removes traces avastclear doesn’t) - reboot.
    http://rejzor.wordpress.com/avast-cleanup-tool/
  4. Be Sure Too Check Once Uninstall is Complete:Device Manager>View>Show Hidden Devices
    If there is anything related to Avast with a yellow triangle then uninstall it (highlight, right click) and reboot.
  5. Install the version you downloaded.
  6. Reboot.

offline installers:
http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe
http://files.avast.com/iavs9x/avast_internet_security_setup.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe

Thank you SO MUCH!! At least! My computer is safe again! It worked!!