So for about a week while trying to scroll though the internet, my browser (mozilla) would have a message saying flash not up to date. So I just closed it a few times on different occasions. Then just a couple days ago I tried to click the link that was there, saying upgrade your flashplayer. After I downloaded it and up until now when we open a Web page three will open and it is from companies saying that we need to fix our computer, also the page we tried to open will come up. This is very frustrating since my knowledge of computers is not the greatest. I ran a boot time scan and this came up
" c:\program files\common files\shopperpro\spbici32.dll ". I went into control panel and then tried to Uninstall shopperpro, but avast had a message saying that it blocked a file from taking an action, and the Uninstaller screen never cam up. This is where I am at. Is there anything I can do?
Hello,
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
Scan with Farbar Recovery Scan Tool
Please download Farbar Recovery Scan Tool and save it to your desktop.
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.
[*]Double-click to run it. When the tool opens click Yes to disclaimer.
[*]Press Scan button.
[*]It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
[*]The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
ok i ran the scan, and attached the files. sorry for the wait, was at work and even though i saw your post there was nothing i could have done atm. much appreciation
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/51a612a8b27e2-Zoek.png
Scan with ZOEK
Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.
[*]Right-click on
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/51a612a8b27e2-Zoek.png
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
[]Wait patiently until the main console will appear, it may take a minute or two.
[]In the main box please paste in the following script:
createsrpoint;
autoclean;
emptyalltemp;
ipconfig /flushdns;b
[*]Make sure that Scan All Users option is checked.
[*]Push Run Script and wait patiently. The scan may take a couple of minutes.
[*]When the scan completes, a zoek-results logfile should open in notepad.
[*]If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)
Post its content into your next reply.
It’s been running for 30 minutes. Is this normal?
Sometimes it is.
My only concern is that I closed avast for one hour. It’s almost been an hour now, and I gotta go to work in a few minutes but I can run it again if need be at a later time
If it doesn’t happen before you had to go to work, abort Zoek and re-enable Avast.
I keep getting a script error too BTW I’ve got 3 or 4 I keep saying yes to continue running script on the page
Abort Zoek. We will run this tool:
https://sites.google.com/site/cannedfixes/adwcleaner/adwcleaner_new.png
Fix with AdwCleaner
Please download AdwCleaner by Xplode and save the file to your Desktop.
[*]Right-click on
https://sites.google.com/site/cannedfixes/adwcleaner/adwcleaner_new.png
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
[*]Wait until the database is updated.
[*]Accept the Terms of use and click Scan.
[*]When finished, please click Clean.
[*]Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.
Please include the contents of that file in your reply.
Note: Reports will be saved in your system partition, usually at C:\Adwcleaner
OK I have the program on my desktop but when I try to open it or run as administrator it give me this error message. C:\Users\ryan\Desktop\AdwCleaner.exe is not a valid win32 application
Hm, I guess we’ll need to use FRST before anything else.
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
Scan with Farbar Recovery Scan Tool
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
[*]Right-click on
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File).
[*]Make sure that Addition option is checked.
[*]Press Scan button and wait.
[*]The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please include their content into your next reply.
ok here it is 
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/warning.gif
Multiple Resident Protection warning!
Always have one (and no more than one!) AntiVirus program! In this case having more of them will not provide you with better protection - instead they may cause slowness, lock-ups and even mark another ones as harmful, leading to leave your system unstable and even damaged. Please choose only one from the listed below to stay with and uninstall the others:
[]Norton Internet Security
[]avast! Antivirus
[*]AVG Anti-Virus Free Edition 2012
Uninstallation procedure:
[*]Press the
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/WindowsKey.png
- R on your keyboard at the same time. Type appwiz.cpl and click OK.
[*]Search for each uninstalled entry, right-click it and select Uninstall.
This should be done until any other steps will be taken.
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/remove%20outdated.jpg
Uninstall some programs
We need to uninstall some unwanted/unneeded programs.
[*]Press the
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/WindowsKey.png
- R on your keyboard at the same time. Type appwiz.cpl and click OK.
[*]Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time
The list of programs to uninstall:
[*]inminet
[*]Remote Desktop Access (VuuPC)
[*]Shopper-Pro
[*]Update for Mipony Download Manager
[*]Web Bar 2.0.5582.15558
[*]YTDownloader
After completing uninstalls, please manually reboot your machine!
Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.
https://sites.google.com/site/cannedfixes/adwcleaner/adwcleaner_new.png
Fix with AdwCleaner
Please download AdwCleaner by Xplode and save the file to your Desktop.
[*]Right-click on
https://sites.google.com/site/cannedfixes/adwcleaner/adwcleaner_new.png
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
[*]Wait until the database is updated.
[*]Accept the Terms of use and click Scan.
[*]When finished, please click Clean.
[*]Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.
Please include the contents of that file in your reply.
Note: Reports will be saved in your system partition, usually at C:\Adwcleaner
OK got rid of Norton and avg. Avg is still on my list that I can Uninstall it, but it is gone from the task bar.
I assumed that was OK and removed the programs except I could not find iminent in the list to Uninstall from. Also shopper pro when I try to Uninstall it, nothing happens. I am sill having the same issue with adwcleaner where I click your link and it says the the page couldn’t load. I went to bleeping computer and looked up and downloaded it but it says it’s not a valid win32 application.
AVG removal tool.
http://www.avg.com/ww-en/utilities
You need to choose 2nd utility from the top.
https://sites.google.com/site/cannedfixes/malwarebytes-anti-malware/51a46ae42d560-malwarebytes_anti_malware.png
Scan with Malwarebytes’ Anti-Malware
Please download Malwarebytes Anti-Malware and save it to your desktop.
[*]Install the progam and select update.
[*]Once updated, click the Settings tab, in the left panel choose Detection & Protection and tick Scan for rootkits.
[*]Click the Scan tab, choose Threat Scan is checked and click Scan Now.
[*]If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
[*]Upon completion of the scan (or after the reboot), click the History tab.
[*]Click Application Logs and double-click the Scan Log.
[*]At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.
It’s saying that it is not a valid Win32 application. Should I try it in safe mode? Sorry for not replying any sooner
What is saying not valid?