I got charged for a product I did not buy...

General Topics
1

ISSUE HAS BEEN FIXED

Hello/ Im not sure if there is a place or section for this but Im currently on the phone (on hold) with the support number given on the Avast support center.
I noticed today I was missing $76.20 from my bank account. Turns out ive been charged by ‘‘DRI*AVAST SOFTWARE’’ but I do not have any sort of paid subscriptions with Avast. I mainly use the free option and have never thought about upping my protection.

Im hoping its a fixable mistake and would like to know what to do to fix this and get my money back. Im in a bit of bind and every dollar helps. So please if someone can get this in the right hands and help me out, that’s be great.

Kind regards, J

P.S. Still on hold, havent spoken to anyone yet.

P.P.S. Turns out someone else was using it and I had forgotten. My mistake.
I was shown the email and I understand how I got the charge. All is good now

2

I don’t know how they would have got your payment details, have you ever had a paid version of avast before ?

Refund request - https://support.avast.com/en-ww/contact/sales_refund If you haven’t got the Order ID, etc enter 00000000 and give as much information that you can to help identify it. I would suggest the email address that the “DRI*AVAST SOFTWARE” email was sent to and any information on that relating to the product.

3

I figured it out and it cleared up.

4

Curiosity killed the cay, but what was it :slight_smile:

5