I Have A Problem Avast Support Could Not Fix. Could you help, please?

Avast Free Antivirus / Premium Security
21

ady4um,

Thank you for your response. That’s quite a bit to think about. Not sure what to do now. :-\ Maybe I’ll just research the cleaners a bit more and think more on it. Thank you again for the info.

22

Ok. Thank you for the info. Do you happen to know why the stopped support for the UPHC in Windows 7? Just curious.

23

I have no idea, I guess they think that it isn’t needed in win7 as it has its own cleanup when you shutdown.

24

Hi Everyone,

Thanks for your feedback and comments, my name is Ravi Neb and I am responsible for Avast Support at iYogi. I had provided my details on the forum earlier as well but in case you don’t have it you can reach me on directly ravi.neb@iyogi.com whenever you come across any issues related to iYogi services. I would also like to assure you that your feedback is very important to us and its delivered to techs on an ongoing basis to improve the quality of support. For this specific complaint, I will get the complete case analyzed and take appropriate action if the tech is found to be at fault.

Please feel free to contact me directly if the problem is still not resolved and I’ll make sure all your problems are resolved.

Thanks allot for your feedback and support.

Regards,

Ravi Neb

25

Ravi,
It would be nice and possible beneficial if you post the results
of your analysis in this post.
This way, the post not only states the complaint but also the resolution.
Regards

26

Sure Bob, I’ll do that…

Regards,

Ravi Neb

27

Thank you Ravi. I would like to use Avast’s support; but was a bit put off by my initial experience. I would be grateful to know more about why the Iyogi person I spoke to handled my call the way he did. I will follow this thread to see your response.

28

Hello Ravi,

Would you mind a quick update on what has transpired since your last post?

Thank you

29

Hello,

I was hoping you could respond here or by email and let me know the outcome of your investigation into my support call gone awry. I emailed you a follow up request for info about two weeks ago but haven’t heard back. Perhaps you watch these boards. If so, could you provide an update?

Thanks,

30

Hello,

You had promised to post here the results of your investigation at Iyogi. Would you please do so?

Thanks!

31

Good idea. I’d also like to know the final results.

32

Anyone heard any more on this?

I found this thread via google as we had an issue with IYOGI this week. My husband called them as he was having problems after installing Avast. The person he spoke to accessed our computer and opened events viewer and told him it showed multiple serious faults with the computer and told him we should buy an annual service contract so they could fix it.

I was a bit suspicious as the computer has been working well prior to installing Avast, and is the best and newest computer in the house, but I’m no computer expert. However, today I came across this http://www.guardian.co.uk/world/2010/jul/18/phone-scam-india-call-centres. Talk about alarm bells ringing!

Needless to say, we’re not happy. And no further forward with the Avast issue! I’m just glad IYOGI didn’t call back when they said they would as dh was considering the service contract. I’m very shocked that Avast are continuing to recommend this company when it seems they are conning people in order to take their money for unneccesary computer repairs. Maybe that’s not what’s happening but based on the info I have it’s the only conclusion I can come to.

33

@ Horsewoman,
Have you contacted Adam Riley at Avast and given him these details ???
you can reach him at:
riley(at)avast.com (replace the (at) with @ for the valid email address.

34

Hi, yes, my husband contacted him after seeing this thread.

35

If you are still no further forward, I suggest you post your problem here in the forums and people will be falling over themselves to help you.

Create a New Topic here http://forum.avast.com/index.php?board=2.0 (click the New topic button at the top of the page see image) and we (other avast users) will try to help.

36

Thanks, I’ll pass that on.

37

You’re welcome.

38

Bob/David,

I see the advice you’ve given Horsewoman. With all due respect, what good is it to contact Adam or post on these forums if neither Adam (Avast) nor Ravi (Iyogi) will provide ANY sort of update on the resolution of this? I waited 1 month, then I waited 2 months, and still nothing. I have tried emailing, IMing and placing requests in this thread addressed to both Adam and Ravi for some sort of information on what their respective “investigations” have determined were the cause of my terrible Iyogi customer service experience.

Why hasn’t Iyogi’s representative responded to this thread as promised? Why won’t Adam respond to my emails requesting follow-up? Have they both simply provided a lip-service “We’ll look into it” response in a vain attempt to assuage fears and divert attentions? Iyogi’s representative, who is in the service of Avast, said – in this very thread – that he would tell us the results of his investigation and the resolutions. Adam told me in an email he would look into this as soon as possible. And yet, no follow up? Why? If you are in the know, could you please, please, please have them respond to this thread and tell us the resolution of this, as they promised?

Since what happened to me has also happened to at least one other (Horsewoman) and there has been no follow up explaining how/why Iyogi customer service did what it did, nor any follow-up explaining the investigation and what the resolution was (as was promised), I’m left to assume that nothing, in fact, has been done; and that Avast has left Iyogi’s representatives free to run the same “event viewer” “service offer” scam on other people.

39

Why, because he is the avast 3rd party support and the more reports the better. If no one contacts him at all there is ZERO chance of anything being done it is that simple. There have been a number of other topics where the outcome has been more positive.

My advice in the post you quoted didn’t mention anything about Adam (because Bob had mentioned it though), I only sought to help if we ‘avast users’ could.

We have seen some follow ups by iYogi but frankly when they responded it was more stating the iYogi company policy on support. Which is even more reason to report it to avast than to just give up. One thing for sure asking me or Bob those questions won’t get the answers that you seek, I’m just another avast user like yourself, trying to help other avast users.

They have come to the forums to recount their experience, so I feel that should also be passed on, than get buried in the forums.

40

Thanks for your response. I understand it is not you, but rather Iyogi/Avast who have refused to follow-up as promised and you were only offering advice that you thought would help.

I would only note that I followed the same advice and thus far, for this particular problem there has been no reported results/resolution at all. Follow up was promised and this board was told that that follow-up/resolution would be posted in this thread; but it was not given by either Avast or Iyogi. Also, no response has been given to my several IMs/emails to both Iyogi and Avast requesting that they provide said promised follow-up/resolution. Further, it seems Iyogi’s pressure/con tactics continue, as per Horsewoman’s post. Nothing seems to have changed since my initial post of July 14th.

Thanks again for your response.