I have not received my refund

Avast SecureLine VPN Avast SecureLine VPN for Windows
1

Hi there,

I requested a refund on June 27 since I was charged. I received an email instantaneously as a confirmation of my refund, indicating that I would receive my money in maximum 15 business days. That same day, a few hours later, I received the email confirmation from Avast saying that my money was on the way and I would have it in 5 - 7 business days. The days have passed and I have not received my money. Has this happened to anyone else?

Do I have to keep waiting or should I do something else? Thank you.

2

Hi, post your ticket-ID.

3

Sure. 11065006 is the number.

Thanks for helping me.

4

Hi, I reported it for you.

5

Hi matiasm9,

I can see that a reply was sent to you yesterday.
In the reply is attach a CREDIT MEMO which you can use
to inquire at your bank about the refund that was sent by Digital River.

6

Hi,

Where can I find that reply? It is not in my mail, even in the spam (or other) section.
Yesterday I have not receive anything.

Thanks for helping me.

7

UPDATE:

Hi, my money is now on my bank account. I have received it today (a few hours ago I think).
Thank you guys, Asyn and r@vast, for your speed and attention.

Take care!

8

You’re welcome and thanks for the feedback.