Whenever I run Avast anti-virus I get the message: “Suspicious files have been detected (using a heuristic method). This may be a sign of malware infection. Please allow the files to be submitted to our virus lab for analysis.”
When Avast is through, I get a list of rootkit hidden files. When I delete them, I get the message “Avast has detected a virus in the operating memory. Since it is very dangerous to work with the computer while the virus is active, it is strongly recommended that you restart the computer and let avast scan all your data in the boot phase, before the virus can be activated. Do you want to schedule the boot-time scan and restart the computer?”
well so I did this twice, ie allowed avast to scan while booting. Problem remains. They also ask me to submitthe problem to avast so they can test it out but so far I havent done so. Not even sure how to; I click the place where you have to say yes but nothing seeems to happen when I do and I didnt pursue it because I was not sure whether the whole thing is some hoax. Like some malicious site or hacker is sending messages like this to scare us and get us to email them.
Anyway what should I do to rid myself of this problem?
Actually the first time I got this message:“Suspicious files have been detected (using a heristic method). This may be a sign of malware infection. Please allow the files to be submitted to our virus lab for analysis.”
that first time, I wasnt even running avast or anything but just got that message.
sorry, i dont know what u mean by the file/process name. of what? i’m pretty computer illiterate in some ways. liek i said this happens when i run an Avast scan and first happened even without my running any scan.
Did you mean what are the names of the files where Avast says there are rootkits hidden? Well I can’t paste all of them here since I can’t copy and paste and there are quite a few but this is the name of one:
The anti-rootkit scan scanning results are here C:\Program Files\Alwil Software\Avast4\DATA\log\aswAr.log.
You can open it in Notepad, copy and past the file names.
Also, you can open Chest, add that files to Chest and send to Alwil right clicking them into Chest.
Other way will be reporting the file when you see the virus alert.
Another way will be making a zip file with them and send to virus@avast.com
I accessed C:\Program Files\Alwil Software\Avast4\DATA\log\aswAr.log but am not sure what i’m supposed to do with it. It opened in Notepad when I pasted this file name into IE.
My Avast seems stalled and wont scan further; it seems stuck on 18566 files and wont scan further. It says 0% is complete.
I can’t add any files that appear in the warning message to the chest or do anything at all with them. They wont let me copy them. rightclicking yields no results, I get no menu at all when I right click.
I’m getting desperate. What do I do? I don’t dare email anyone since someone I emailed said my letters were quarantined by his email. I can’t risk infecting others. Can you please help me solve my problem soon since I do have urgent emails to send out. thanks!
The monitor is LG and the CPU says Samsung on it. i live in india and so i have teh brands available here. actually it says samsung on the CD Rom and SYNO on the CPU. but what does that have to do with my virus problem?
ok, I finally figured out the url Tech gave me was the list of the viruses I have. I thought it was a list of all the viruses it was possible to have and mine might be among them.
So this is the list; how can I get rid of the following? The problem is when I run avast, it soon flashes the virus warning message and after that it freezes up and I can do nothing with it. I can’t pause or stop it, I can’t send anything to the virus chest. I can delete the virus but that is useless since avast keeps giving the message they are there. So what do I do?
i tried to post the list but was told my message exceeded maximum length. i sent the list to virus@avast.com.
now what do i do? will they get back to me and solve my problem or do they just test the viruses and not reply to teh sender? i dont know how to send teh actual virus files to them; i can only send the names.
I have more or less the same issue as the gentleman from India. When I rerun Avast, I get the same messages as he does. The virus does not seem to be removed when I run Avast.
microman, i am wondering if we should uninstall Avast and then reinstall it. i saw someone in another thread said tehy did that though that was for another problem[dont remember what exactly].
i tried uninstalling and reinstalling and it seems to have worked. I again downloaded latest updates and ran the scan and it shows no infected files now. There were a couple files it said it was unable to scan but i suppose thats ok. In any case I have emailed the list of viruses so avast can check them out.
I don’t know if I have a virus problem or not. Until last night when I ran my Avast scan, it always said 0 infections. Last night it said RESULTS OF LAST SCAN: I’m supplying 2 examples under Name Of File:
C:\documents and settings\allusers\application\data\spybot-search and destroy\recoveryWildTangent2.zip\apps\gameschannel\games\4FQAE1FB-4082-4A27-8363-05D292D92FBO\v1\media\testures\effects\high\dust_desert_1.wip
RESULT: unable to sfcan:Archive is password protected
c:\documents and settings\allusuers\applicationdata\aoldownloads\ssc_suite_installer_1.10.7.1\comps\pwinset.exe$RO\shredrem.ui\conctl.lpk.
RESULT: Same as above.and said 3725 listed lines
I haven’t used Spybot or AOL in quite some time and don’t know what to do with this. I just joined your forum tonight and would appreciate some imput. I am computer literate but not accomplished so if you can offer help, I need simple words. Thank you, Diana
I also have the same problem… What should I do now? One hacker tried to hack into my pc and I disconnected my net connection and scanned pc using avast. It removed some trojans. After that, whenever I scans, I gets this problem… So is there some trojan or worms still there?? Please help me…
Schedule a boot time scanning with avast with archive scanning turned on. If avast does not detect it, you can try DrWeb CureIT! instead.
Use SUPERantispyware, MBAM or Spyware Terminator to scan for spywares and trojans. If any infection is detected, better and safer is send the file to Quarantine than to simple delete them.
DavidR Thank you for your link to help solve my problem. I did go there and did everything that was listed including the boot scan. Thankfully no viruses were detected. I shut everything down for the night and today ran a regular scan today. I have exactly the same thing telling me the scan can’t be completed with the same # of listed lines. With this showing up again, I feel my scan is not being completed. What can I do now? Diana