I have the same problem as everyone else!

system · August 7, 2012, 1:23pm

Firstly, please forgive my stupidity with this!

I have run the malwarebytes and it seemed to clear everything up, here is the last log of the quick scan:

Malwarebytes Anti-Malware 1.62.0.1300
www.malwarebytes.org

Database version: v2012.08.07.04

Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 9.0.8112.16421
Jesekah Bolbot :: OASIS [administrator]

7/08/2012 10:13:09 PM
mbam-log-2012-08-07 (22-13-09).txt

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

Now I keep getting a RED ALERT saying I have something else!

DavidR · August 7, 2012, 1:33pm

Yes there is still an underlying infection that avast is keeping from getting worse, but MBAM (nor avast) can deal with.

You need to attach the extras.txt (also generated by the first OTL scan).
Run the aswMBR tool and attach its log, information on this topic http://forum.avast.com/index.php?topic=53253.0.

system · August 7, 2012, 1:46pm

This is the log from the aswMBR scan.

Im not sure where to go from now

Thanks for any help you can give me!!

I will find the other attatchment and post it now too. Thank you

system · August 7, 2012, 1:47pm

Ok, I dont seem to have a file called extras.txt

system · August 7, 2012, 1:52pm

I have also noticed that in the screenshot of the help topic, there is a highlight on OTL of ‘include 64 bit scans’

Mine didnt give me that option.
All the boxes were checked exactly as shown except for that one.

DavidR · August 7, 2012, 3:23pm

I don’t know if that option would change if you have a or haven’t got a 64bit OS.

A malware removal specialist has been informed of your topic.

essexboy · August 7, 2012, 3:35pm

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

https://dl.dropbox.com/u/73555776/OTL_Fix.GIF

:OTL O2 - BHO: (Fast Browser Search Toolbar Helper) - {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - C:\Program Files\Fast Browser Search\IE\FBStoolbar.dll () O3 - HKU\S-1-5-21-3365106441-3225687846-3423119055-1000\..\Toolbar\WebBrowser: (Fast Browser Search Toolbar) - {1BB22D38-A411-4B13-A746-C2A4F4EC7344} - C:\Program Files\Fast Browser Search\IE\FBStoolbar.dll () [2012/08/07 21:13:08 | 000,000,000 | ---D | C] -- C:\ProgramData\6C82ED420F9DE36D0008BEEF2F3B6FDA
:Files
C:\Windows\Installer{da678f5a-057f-2c95-eebf-718a09dcb487}
C:\Users\Jesekah Bolbot\AppData\Local{da678f5a-057f-2c95-eebf-718a09dcb487}
C:\Program Files\Fast Browser Search
ipconfig /flushdns /c
ipconfig /release /c
ipconfig /renew /c
sc create BITS binpath= “c:\windows\system32\svchost.exe -k netsvcs” start= delayed-auto /c

:Commands
[purity]
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

THEN

Download and Install Combofix

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

[*]Double click on ComboFix.exe & follow the prompts.
[*]Accept the disclaimer and allow to update if it asks

http://img.photobucket.com/albums/v706/ried7/NSIS_disclaimer_ENG.png

http://img.photobucket.com/albums/v706/ried7/NSIS_extraction.png

[*]When finished, it shall produce a log for you.
[*]Please include the C:\ComboFix.txt in your next reply.

Notes:

Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.

Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

FINALLY

run farbar service scanner

https://dl.dropbox.com/u/73555776/FSS.GIF

Tick “All” options.
Press “Scan”.
It will create a log (FSS.txt) in the same directory the tool is run.

Please copy and paste the log to your reply.

system · August 9, 2012, 1:10am

Hello! Thank you for your help.

This is the log after the OTL Quick Scan. I am now moving on to downloading ‘Combofix’

system · August 9, 2012, 1:35am

ComboFix log:

One think I have just noticed, after ComboFix rebooted, I seem to have a new Icon on my desktop. Its an internet explorer logo (which was not there before) and it just says THE INTERNET underneath it…

system · August 9, 2012, 1:36am

farbar log:

Farbar Service Scanner Version: 06-08-2012
Ran by Jesekah Bolbot (administrator) on 09-08-2012 at 11:06:23
Running from “C:\Users\Jesekah Bolbot\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\8U24330M”
Microsoft® Windows Vista™ Ultimate Service Pack 2 (X86)
Boot Mode: Normal

Internet Services:

Connection Status:

Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.

Windows Firewall:

Firewall Disabled Policy:

System Restore:

System Restore Disabled Policy:

Security Center:

Windows Update:

Windows Autoupdate Disabled Policy:

Windows Defender:

WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.

Other Services:

File Check:

C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\ipnathlp.dll
[2008-01-21 11:52] - [2008-01-21 11:52] - 0288256 ____A (Microsoft Corporation) E1499BD0FF76B1B2FBBF1AF339D91165

C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit

**** End of log ****

system · August 9, 2012, 1:39am

Ok something different just happened.

I tried logging into Facebook and a security alert came up saying I am about to leave a secure network and do I want to continue. I selected ‘no’ tried it again and then it seemed completely fine…

essexboy · August 9, 2012, 1:50pm

IE was reset to high security by combofix during its runs

To reset this go to Control Panel > Internet options
Select advanced and remove the tick as shown

How is the computer now ?

system · August 10, 2012, 9:27am

At this stage everything seems to be fine.

Thank you SO much. I greatly appreciate it!!!
Youre a life saver!!!

essexboy · August 10, 2012, 12:39pm

Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

:Commands [resethosts] [emptytemp] [Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done

Remove ComboFix

[*]Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
[*]In the Run box, type in ComboFix /Uninstall (Notice the space between the “x” and “/”) then click OK

http://i1224.photobucket.com/albums/ee362/Essexboy3/Misc%20screen%20shots/CF_Uninstall-1.jpg

[]Follow the prompts on the screen
[]A message should appear confirming that ComboFix was uninstalled

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

[*]Go to control panel
[*]Select folder options (Appearance > Folder options in category view)
[*]Select the View Tab.
[*]Under the Hidden files and folders heading select Do not show hidden files and folders.
[]Click Yes to confirm.
[]Click OK.

http://users.telenet.be/bluepatchy/miekiemoes/images/javaicon.gif

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:

[] Go to this site and click Do I have Java
[] It will check your current version and then offer to update to the latest version

SPRING CLEAN

To manually create a new Restore Point

[*]Go to Control Panel and select System
[*]Select System
[*]On the left select System Protection and accept the warning if you get one
[*]Select System Protection Tab
[*]Select Create at the bottom
[*]Type in a name i.e. Clean
[*]Select Create

Now we can purge the infected ones

[*]GoStart > All programs > Accessories > system tools
[*]Right click Disc cleanup and select run as administrator
[*]Select Your main drive and accept the warning if you get one
[*]For a few moments the system will make some calculations
[*]Select the More Options tab
[*]In the System Restore and Shadow Backups select Clean up
[*]Select Delete on the pop up
[]Select OK
[]Select Delete

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

http://img233.imageshack.us/img233/7729/mbamicontw5.gif

Malwarebytes. Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

[*]Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?

Keep safe

system · August 12, 2012, 9:56am

After trying to run the first step with OTL, the program stopped working half way through, and my computer froze.
I left it for 15 mins to see if it would reboot, and nothing happened, so I RESET and once windows loaded, I got this log:

Files\Folders moved on Reboot…
C:\Users\Jesekah Bolbot\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\AntiPhishing\ED8654D5-B9F0-4DD9-B3E8-F8F560086FDF.dat moved successfully.
C:\Users\Jesekah Bolbot\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\WP1SAI7F\hub[1].htm moved successfully.
C:\Users\Jesekah Bolbot\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\SQL5LQ03\likebox[1].htm moved successfully.
C:\Users\Jesekah Bolbot\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\SQL5LQ03\like[1].htm moved successfully.
C:\Users\Jesekah Bolbot\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\SHVNKV7Q\fastbutton[2].htm moved successfully.
C:\Users\Jesekah Bolbot\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\SHVNKV7Q\xd_arbiter[2].htm moved successfully.
C:\Users\Jesekah Bolbot\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\SHVNKV7Q\xd_arbiter[3].htm moved successfully.
C:\Users\Jesekah Bolbot\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\POJRBLZZ\1[1].htm moved successfully.
C:\Users\Jesekah Bolbot\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\N7O6BNVF\follow_button.1340179658[1].htm moved successfully.
C:\Users\Jesekah Bolbot\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KUSW5OP6\QUdpZDNOcoM[1].htm moved successfully.

PendingFileRenameOperations files…
File C:\Users\Jesekah Bolbot\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\AntiPhishing\ED8654D5-B9F0-4DD9-B3E8-F8F560086FDF.dat not found!
File C:\Users\Jesekah Bolbot\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\WP1SAI7F\hub[1].htm not found!
File C:\Users\Jesekah Bolbot\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\SQL5LQ03\likebox[1].htm not found!
File C:\Users\Jesekah Bolbot\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\SQL5LQ03\like[1].htm not found!
File C:\Users\Jesekah Bolbot\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\SHVNKV7Q\fastbutton[2].htm not found!
File C:\Users\Jesekah Bolbot\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\SHVNKV7Q\xd_arbiter[2].htm not found!
File C:\Users\Jesekah Bolbot\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\SHVNKV7Q\xd_arbiter[3].htm not found!
File C:\Users\Jesekah Bolbot\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\POJRBLZZ\1[1].htm not found!
File C:\Users\Jesekah Bolbot\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\N7O6BNVF\follow_button.1340179658[1].htm not found!
File C:\Users\Jesekah Bolbot\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KUSW5OP6\QUdpZDNOcoM[1].htm not found!

Registry entries deleted on Reboot…

Where should I go from here?

essexboy · August 12, 2012, 10:38am

Continue with the remaining steps… Sometimes that does occur and is not a problem