I just got a bsod and I need some help.

I got a pop up after telling me to check for a solution but nothing happened. How can I upload the mini dump file?

Also, it seems to be when viewing videos or something they are really weird and pixelated. Any help? I still don’t know what to do/if it was fixed. Doesn’t seem to be, I restarted after the video was choppy and weird and it BSOD’d.

EDIT: Can’t attach the dump file, too large.

I ended up uploading it to mediafire.

http://www.mediafire.com/?dzjeu6uhc0c7v8a

General: Sending a troubleshooting package to AVAST
https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1061

Is the any way to do it in another way? Im off of the computer and im leaving it off for a bit. I thought the mini dump could tell you what was wrong.

yes and then upload it to avast ftp …

then post file name here so they know what to look for …

you may PM igor and give him the link to this topic

I cant upload it or anything since im on my phone. I have the mediafire link to the dump posted, but what file name?

You are not the only one uploading to ftp… So when/if you do they need a file name to find your file among all the others

anyway i sendt a PM to igor and he have forwarded this to the right person, so if lucky you may recive a reply here

Thanks. Im not too keen on turning the computer back on. Thanks for the PM to Igor.

Any eta? Im not overly worried and if you cant help me ill ask for some help from a friend of mine who knows about these things. Also can this be malware related? The bsod occurred while running a quick scan.

I guess im getting no help then. Can anyone read the file and tell me what the error was?

you are not alone wanting help…then those helping, being a volunteer or working for avast also have a life to live, work, sleep, timezone etc etc
so you have to be patient

OBS i sendt you a PM…did you read it?

I just read it.

Why do you think it is related to Avast ? The pixalation would tend to indicate your video card

Ive searched the forum and others reported bsods. I say it was related since it bsod during a quick scan

I do know that my video card is messed up since it sometimes crashes and recovers while watching multiple. Livestreams

Just analysed and checked the error

Cause This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

Oh so it was just a video card error? It must have over heated then I need to move it from the cubby its in

If it is a card, as opposed to on the motherboard, I would recommend that you check the fan on it and ensure that it is dust free ;D

Full of dust. Compressed air here I come.

Also essexbiy, mind checking your pms? I sent a thanks message :smiley:

Yup got it Ta ;D

Alright, singed onto it and tested it out on Twitch - no problems. Moved the computer to a cooler place, and sprayed it all down with compressed air. The processor’s fan was full of dust and the Video card fan was as well. I’m happy to say thank you for helping me out. If you could contact igor and tell him everything worked out and it was just my computer over-heating that’d be great. I really can’t wait to build my new computer, I’m putting fans above and under the video card.