i just order

Avast Free Antivirus / Premium Security
1

Dears we just make a order but have not recieve any email notification,

can you please check if the order went succesfully?

Chandell

2

It may take a little time depending on the payment method used for it to clear ?

Once cleared your email with license file will be sent.

In the meantime you can download and install the version you paid for and start using it on the trial (30 days unrestricted use) version. So there is plenty of time to receive it, before you need to enter this license.

If you haven’t already downloaded the version you paid for, here are some direct links (I don’t know what version you paid for).
Pro AV: - http://files.avast.com/iavs5x/avast_pro_antivirus_setup.exe
AIS: - http://files.avast.com/iavs5x/avast_internet_security_setup.exe
Premier: - http://files.avast.com/iavs5x/avast_premier_antivirus_setup.exe

If you have a current anti virus (?), download the avast version, uninstall the existing AV, reboot and install avast.

3

On the other hand:

HERE IS HOW TO LOSE A CUSTOMER:

***************Paid by CC this afternoon, and I get THIS:

Dear Mr Xxxxxxxxi,

Thank you for your recent purchase of avast! Internet Security V8 - Subscription 1 user, .

Our sales administration staff requires additional information to validate your order.

Please provide a scan or photo of the documents via email or fax a copy for the person who made the purchase:

  • ID card (both sides)
    OR
  • Driver licence (both sides)
    OR
  • The passport

Our email address is verif@nexway.com, or fax number is ( 33)4 66 38 03 28

We will process your information within 12 business hours (maximum) following receipt.
As soon as the transaction has been approved by our services, you will receive your order confirmation email, which contains a download link and the activation code of your software.

FIVE YEARS I HAVE BEEN A CUSTOMER!!!

Just for the stupid:

  1. I do not drive.
  2. Canada does not have ID cards.
  3. I do not have a passport.

Next?

(idiot line forms on the right)

Hello, McAfee. . .?

4

Paying by credit card takes longer to clear and that is why there is a delay in receiving the license.

As far as I’m aware the email is from nexway (handling the credit card transaction) and not avast. Have you initiated this contact with nexway to get this response ?

5

Hi phantom132,

I’ve sent you email. Please check your inbox and reply to it.

Thank you.

6

Hi rochandell,

I’ve also sent you email. Please check it in your inbox and reply to it.

Thank you.