Hello all,
any one can help; i am not able to update my version nor the engine?!!
error message "cannot connect to download764.avast.com (174.36.159.199:80)
is it because I’m using coperate network???
Please, upload (attach) the avast log:
C:\ProgramData\AVAST Software\Avast\log\Setup.log
or C:\Program Files\Alwil Software\Avast5\Setup\setup.log
If the file is too big for the forum, post the last 400-500 lines of it.
Thanks Tech,
this is silly, but, i don’t how to upload the file???
On the reply, additional option, attach.
25.07.2011 16:52:09.000 1311598329 (null) InvalidateCurrent: invalidated server ‘Download319 AVAST5 Server’ from ‘main’
25.07.2011 16:52:09.000 1311598329 (null) SelectCurrent: selected server ‘Download317 AVAST5 Server’ from ‘main’
25.07.2011 16:52:09.000 1311598329 (null) SYNCER: Type: use IE settings
25.07.2011 16:52:09.000 1311598329 (null) SYNCER: Auth: another authentication, use WinInet
25.07.2011 16:52:11.000 1311598331 (null) tried 10 servers to get file ‘servers.def.vpx’, but failed (0x20000004)
25.07.2011 16:52:11.000 1311598331 (null) servers.def.vpx not changed, 1310660165
25.07.2011 16:52:11.000 1311598331 (null) Download servers.def, servers.def.vpx failed with error 0x20000004.
25.07.2011 16:52:42.000 1311598362 (null) ERROR:HttpGetWininet, catch returned 0x00002EE2 (12002)
25.07.2011 16:53:01.000 1311598381 (null) InvalidateCurrent: invalidated server ‘Download317 AVAST5 Server’ from ‘main’
25.07.2011 16:53:01.000 1311598381 (null) SelectCurrent: selected server ‘Download311 AVAST5 Server’ from ‘main’
25.07.2011 16:53:01.000 1311598381 (null) SYNCER: Type: use IE settings
25.07.2011 16:53:01.000 1311598381 (null) SYNCER: Auth: another authentication, use WinInet
25.07.2011 16:53:32.000 1311598412 (null) ERROR:HttpGetWininet, catch returned 0x00002EE2 (12002)
25.07.2011 16:53:52.000 1311598432 (null) InvalidateCurrent: invalidated server ‘Download311 AVAST5 Server’ from ‘main’
25.07.2011 16:53:52.000 1311598432 (null) SelectCurrent: selected server ‘Download313 AVAST5 Server’ from ‘main’
25.07.2011 16:53:52.000 1311598432 (null) SYNCER: Type: use IE settings
25.07.2011 16:53:52.000 1311598432 (null) SYNCER: Auth: another authentication, use WinInet
25.07.2011 16:54:24.000 1311598464 (null) ERROR:HttpGetWininet, catch returned 0x00002EE2 (12002)
25.07.2011 16:54:44.000 1311598484 (null) InvalidateCurrent: invalidated server ‘Download313 AVAST5 Server’ from ‘main’
25.07.2011 16:54:44.000 1311598484 (null) SelectCurrent: selected server ‘Download340 AVAST5 Server’ from ‘main’
25.07.2011 16:54:44.000 1311598484 (null) SYNCER: Type: use IE settings
25.07.2011 16:54:44.000 1311598484 (null) SYNCER: Auth: another authentication, use WinInet
25.07.2011 16:54:47.000 1311598487 (null) InvalidateCurrent: invalidated server ‘Download340 AVAST5 Server’ from ‘main’
25.07.2011 16:54:47.000 1311598487 (null) SelectCurrent: selected server ‘Download821 AVAST5 Server’ from ‘main’
25.07.2011 16:54:47.000 1311598487 (null) SYNCER: Type: use IE settings
25.07.2011 16:54:47.000 1311598487 (null) SYNCER: Auth: another authentication, use WinInet
25.07.2011 16:55:19.000 1311598519 (null) ERROR:HttpGetWininet, catch returned 0x00002EE2 (12002)
25.07.2011 16:55:39.000 1311598539 (null) InvalidateCurrent: invalidated server ‘Download821 AVAST5 Server’ from ‘main’
25.07.2011 16:55:39.000 1311598539 (null) SelectCurrent: selected server ‘Download711 AVAST5 Server’ from ‘main’
25.07.2011 16:55:39.000 1311598539 (null) SYNCER: Type: use IE settings
25.07.2011 16:55:39.000 1311598539 (null) SYNCER: Auth: another authentication, use WinInet
25.07.2011 16:56:12.000 1311598572 (null) ERROR:HttpGetWininet, catch returned 0x00002EE2 (12002)
25.07.2011 16:56:31.000 1311598591 (null) InvalidateCurrent: invalidated server ‘Download711 AVAST5 Server’ from ‘main’
25.07.2011 16:56:31.000 1311598591 (null) SelectCurrent: selected server ‘Download807 AVAST5 Server’ from ‘main’
25.07.2011 16:56:31.000 1311598591 (null) SYNCER: Type: use IE settings
25.07.2011 16:56:31.000 1311598591 (null) SYNCER: Auth: another authentication, use WinInet
25.07.2011 16:57:04.000 1311598624 (null) ERROR:HttpGetWininet, catch returned 0x00002EE2 (12002)
25.07.2011 16:57:24.000 1311598644 (null) InvalidateCurrent: invalidated server ‘Download807 AVAST5 Server’ from ‘main’
25.07.2011 16:57:24.000 1311598644 (null) SelectCurrent: selected server ‘Download795 AVAST5 Server’ from ‘main’
25.07.2011 16:57:24.000 1311598644 (null) SYNCER: Type: use IE settings
25.07.2011 16:57:24.000 1311598644 (null) SYNCER: Auth: another authentication, use WinInet
25.07.2011 16:57:56.000 1311598676 (null) ERROR:HttpGetWininet, catch returned 0x00002EE2 (12002)
25.07.2011 16:58:16.000 1311598696 (null) InvalidateCurrent: invalidated server ‘Download795 AVAST5 Server’ from ‘main’
25.07.2011 16:58:16.000 1311598696 (null) SelectCurrent: selected server ‘Download825 AVAST5 Server’ from ‘main’
25.07.2011 16:58:16.000 1311598696 (null) SYNCER: Type: use IE settings
25.07.2011 16:58:16.000 1311598696 (null) SYNCER: Auth: another authentication, use WinInet
25.07.2011 16:58:18.000 1311598698 (null) InvalidateCurrent: invalidated server ‘Download825 AVAST5 Server’ from ‘main’
25.07.2011 16:58:18.000 1311598698 (null) SelectCurrent: selected server ‘Download339 AVAST5 Server’ from ‘main’
25.07.2011 16:58:18.000 1311598698 (null) SYNCER: Type: use IE settings
25.07.2011 16:58:18.000 1311598698 (null) SYNCER: Auth: another authentication, use WinInet
25.07.2011 16:58:51.000 1311598731 (null) ERROR:HttpGetWininet, catch returned 0x00002EE2 (12002)
25.07.2011 16:59:10.000 1311598750 (null) InvalidateCurrent: invalidated server ‘Download339 AVAST5 Server’ from ‘main’
25.07.2011 16:59:10.000 1311598750 (null) SelectCurrent: selected server ‘Download336 AVAST5 Server’ from ‘main’
25.07.2011 16:59:10.000 1311598750 (null) SYNCER: Type: use IE settings
25.07.2011 16:59:10.000 1311598750 (null) SYNCER: Auth: another authentication, use WinInet
25.07.2011 16:59:12.000 1311598752 (null) tried 10 servers to get file ‘servers.def’, but failed (0x20000004)
25.07.2011 16:59:12.000 1311598752 (null) servers.def not changed, 1310660165
25.07.2011 16:59:12.000 1311598752 (null) Tried to download servers.def but failed with error 0x20000004.
25.07.2011 16:59:12.000 1311598752 (null) LoadAllDefs failed 0x20000004
25.07.2011 16:59:12.000 1311598752 (null) Error:Cannot connect to download339.avast.com (109.123.114.42:80).
25.07.2011 16:59:12.000 1311598752 (null) Transferred: files 20, bytes 0, time 909267 ms
25.07.2011 16:59:12.000 1311598752 (null) Retries: total 20, files 2, servers 21
25.07.2011 16:59:43.000 1311598783 (null) Sending stats ‘http://download336.avast.com/cgi-bin/iavs4stats.cgi’: 20000004 0
25.07.2011 16:59:43.000 1311598783 (null) NeedReboot=false
25.07.2011 16:59:44.000 1311598784 (null) Return code: 0x20000004 [Cannot connect to download336.avast.com (109.123.114.58:80).]
25.07.2011 16:59:44.000 1311598784 (null) Stopped: 25.07.2011, 16:59:44
0x20000004 error is a “proxy down” error, i.e., server unreachable (or, in other words, “cannot connect to the updating server”). Is there any other Firewall installed on the machine besides Windows own firewall? Have you had any previous anti-virus program installed on this computer before installing avast? The last way is check your hosts file to see if there are any entries that could be blocking avast’s update servers. A blank “default” configuration of the windows hosts file should basically have only one entry (127.0.0.1 localhost).
Set avast! to: Direct Connection (No Proxy)
+1 Forgot that.