Please assist.
I have run the Avast Boot Scan but my machine is still infected.
Google Chrome opens randomly with various different pages .
The following links keep on opening in Google Chrome even when I am offline:
Attach your basic diagnostic logs. (MBAM and FRST)
Instructions: https://forum.avast.com/index.php?topic=194892
Posted the one set, waiting for other to finish scan
Let us know if you still need help after MBAM has finished.
Please remove these links or replace http with hxxp. Thanks.
Hi there problem not solved. The same website keep on opening even after uninstalling chrome
Problem still persists
Please provide new logs from Farbar and do not change anything on the system unless one of the helpers tell you to do so.
Latest files as requested
OK, now you’ve to wait a bit…
What is the next step to get my issue resolved
Wait till one of the listed malware removers guide you.
I did another Malware Bytes Scan, but problem persists even though the report showed no threats.
Google still opens randomly and Malware seem to be able to block the pages most of the time. I attached the latest popup, which I closed by end task through Task Manager.
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
Fix with Farbar Recovery Scan Tool
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
[b] This fix was created for this user for use on that particular machine.
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
[/b]Download attached fixlist.txt file and save it to the Desktop:
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!
- Right-click on
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File).- Press the Fix button just once and wait.
- If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
- When finished FRST will generate a log on the Desktop, called Fixlog.txt.
Please attach it to your reply.
How is your system running now?
I just finished the process and so far no issues.
Please see attached log as requested
Thank you for your assistance all. It was a real relieve that there are people like you out there assisting us.
Much appreciated. Please could you let me know if the all is clear per the last log file send.
- You’re welcome.
- Please wait for dbrisendine, he’ll check your log.
The log showed that the malware was removed. If your system is running fine for you and Avast is scanning then you should be good to go for now.
If everything else if fine for you (Avast is running / scanning with no warnings, etc.) then I will remove our tools and get you on your way …
Clean up of Malware Removal Tools
Now that we are through using these tools, let’s clean them off your system so that should you ever need to have malware removed again (we hope not) fresh, updated copies will be downloaded.
[]Download Delfix from here to your desktop and double click it to start the program
[*]Ensure Remove disinfection tools is ticked
Also tick:
[]Create registry backup
[*]Purge system restore
[*]Click Run
[*]The program will run for a few moments and then notepad will open with a log. Note: Please save this log first before rebooting your system (if asked to); DelFix does not save the log as it is trying to remove all traces of our work on your system. Please attach the log in your next reply.
You can delete any log files left on your desktop as these are no longer needed.
==Some Tools to consider to help keep your system safe ==
Unchecky is a small service that runs in the background to help keep those “extra toolbars” and tag along search engines from automatically installing. By automatically directing you to a custom install with all the options unchecked, only what you manually choose and confirm gets installed.
CryptoPrevent is a free program that prevents CryptoLocker / ransomware from infecting your PC by locking down the OS so the malware can not get a grip on your system. You can read the details about this program here.
Also, consider keeping MalwareBytes Antimalware in your arsenal of safe keeping programs. Use the free version (not the paid or trial version) and you won’t have a problem with your antivirus scanner program. Keep it updated and run a scan with it once a week.
Lastly, if you use Firefox as your main web browser, consider adding the NoScript and uBlock Origin add-ons to the browser to block scripting hijacks and remove unwanted ads from the pages you view.
You may also find some information and tips at this thread:
How did I get infected in the first place?
and
COMPUTER SECURITY - a short quide to staying safer online
I’ll leave this topic open for a few days so that if you have any questions you can come back here. Surf safe, my friend!!
Thank you. Please see attached