i need help please

I just renovate my avast, i payed with american expres, and in my computer says that i dont have more services because i didnt renovate… what can i do??? can you find my pay and renovate my subscription???
Do you have an on line chat in spanish to check this???

http://www.avast.com/en-eu/license-center

Click on Resend purchased license link

No online chat support, but there is a Spanish Speaking board: http://forum.avast.com/index.php?board=25.0