I was renewing my Avast Premier 2016 license for one more year and in the last step “Activation” the Digital Driver program says: “The payment hasn’t been accepted”. What shall I do? There is one day left for the -50% offer and I cant renew my license!! I need help!
Download your license file and use it.
All right, I think I didn’t say this well. What I was about to so is buying another year of Avast, but in the last step, just before it activates it, the program says that the payement wasn’t accepted. I don’t really know if avast has charged my five attempts to buy it, and I’m really worried about it, because in one hand I don’t want to pay for 5 licenses and in the other hand I wast to buy the new license before the -50% offer finishes. In my email there aren’t any automatic messages from Avast saying that I’ve bot anything
Sorry for the poor spelling!
Don’t be sorry.
I read it wrong.
Thought you said “the payment was accepted” :-[
How are you trying to pay ?
I trying to pay by credit card. The problem is that I’ve tried to buy my license 5 times and now I don’t know if because Avast will charge me 5 licenses. Buy I don’t want to miss my 50% offer because of this payement error.
PS: I tried with different credit cards and even different computers!
the first “because wasn’t suposed to be there” 
I would say contact avast, explain what happened and ask them to take a look.
https://support.avast.com/support/tickets/new
It should work if you have sufficient funds on the card(s).
I imagined that this may be a payement method problem. I’ll try to open a ticket and wait for a reply from Avast. It would be a shame if I loose my 50% offer because of an error. All my credit cards have credits on them, and I have been trusting Avast Premier for over 3 years. I won’t definitely buy avast for 90€ instead of 55€ and I don’t want to use Avast Free, but this is what I have.
Anyway, thanks for your help!
I’m pretty sure avast will come up with a solution/offer.
I got a small blue Avast popup saying:
"Don’t miss your discount!
We have noticed that you haven’t completed a recent avast order"
I hope this means Avast hasn’t charged me anything. I had this same popup last year but I completed my order, so I’m not sure if it’s good to see this (as in fact, last year Avast wanted me to pay 15€ extra after paying my Avast Premier license and I still do not know why)
I will be aware of my email acounts for the reply from Avast and I’ll post the results tomorrow
Ok, just have some patience now.
avast is handling tickets within 1-5 business days (depending on how busy it is, if there are holidays etc)
Hi nelyok7,
I couldn’t find your ticket in the system. What’s your ticket ID?
Firstly, my ticket is is Spanish, secondly, I don’t have an exact ticket ID because I sended the message from the antivirus UI. I can open a new ticket if necessary…
And there’s another thing about it: I can’t send a ticket from the support page for an existing order because the order is not completed, so I don’t have a valid client ID from this order. I have an old one from last year
The only thing I want now is to find out if “The payement hasn’t been authorized” error is still in the Digital Driver program, and if I can renew my license.
At this point, a little patience and wait for moroni to reply. He is monitoring this topic.
At this moment, unhopefully, I’m running out of patience!! Maybe 2 hours left and the antivirus still don’t want to authorize my credit card payement. Seriously? Is this a technical problem (which is in fact more than a day long) or just a dirty strategy to avoid me buying the product with offer??? No way!!! I have revised all my credit cards! No problems! I NEED A SOLUTION IMMEDIATELY!! Avast probably will loose a client which has trusted for the antivirus for over three years! Well done Avast, well done!
>:( >:(
Someone from avast is already here willing to help you but you still haven’t told him your ticket ID.
I HAVE NO ID BECAUSE I CAN’T COMPLETE THE ORDER. I’ve sended a messege from avast, but it doesn’t give you any id. I can give my old client ID from last year