I need help with my license! [Resolved]

Eddy · 2016-12-20T22:36:04.000Z

Doesn’t matter if it is in Spanish.
moroni speaks Spanish.

If not he better start learning it quickly ;D

He (or someone else from avast) will have a look at the ticket and soon help you further.
I am not working for avast, so I can’t promise you anything but you can expect a response within 48 hours from now.

And don’t worry about the end date of the offer.
I’m pretty sure avast will keep that in mind and won’t make a problem about it.

Don’t forget it is night now in Europe.

nelyok7 · 2016-12-20T22:41:30.000Z

If they do what you said that you’re pretty sure about, that would be I plus for Avast!
At least I want to confirm if I haven’t spent 600€ for a single license ;D

Eddy · 2016-12-20T22:48:20.000Z

As I said, I’m not working for avast so I can’t promise you anything but knowing avast and how moroni handles things…
Yes, I’m pretty sure (99,99% as they say)

nelyok7 · 2016-12-20T22:52:05.000Z

Y understand don’t worry… But the avast evangelists work here in the forum is huge

Eddy · 2016-12-20T23:00:04.000Z

All of us are just people who don’t mind spending some of our time helping others with the knowledge we have.

The people who work for/at avast have “Avast team” underneath their name.

moroni · 2016-12-22T09:33:15.000Z

Eddy post:28:

Doesn’t matter if it is in Spanish.
moroni speaks Spanish.

It is my native

nelyok7 post:24:

Got it. Really sorry for being annoyingly dumb.

#640533

Hola! ¿tienes registrada tu licencia bajo otra dirección de correo electrónico? no pude encontrar ni tu licencia ni el intento de renovación usando el correo con el que abriste el ticket.
Le pediré a alguien que tome tu caso pero por favor envíanos la dirección bajo la cual tienes registrada la licencia y/o intentas registrar la nueva compra

And sorry y’all for writing in Spanish here

nelyok7 · 2016-12-22T13:12:29.000Z

Of course you haven’t found any license registered with the forum acount email:
xxxxxxxx@gmail.com

My license is registered with:
xxxxxxxx@hotmail.com

But don’t worry, the Avast support team has sended a reply for my ticket this morning asking for my order data. I’ve forwarded some screenshots of the Digital River confirmation email and my subscription page in the Avast settings.

They’ve told me that they’ll send a direct link to buy my license.

nelyok7 · 2016-12-22T13:15:28.000Z

One off-topic doubt:

If I buy now my license using Avast Premier 2016, will it be valid for Avast Premier 2017? Or my program will just update itself when the stable version is released (I know that now there is a Beta)

moroni · 2016-12-22T13:24:06.000Z

I edited your message to hide your email address.

Our licenses are valid for the “edition” (Pro, Internet Security, Premier), regardless of the “version” (2015, 2016, 2017…) so there shouldn’t be a problem to use the next release with a license you purchase today.

nelyok7 · 2016-12-22T14:20:54.000Z

Oops, forgot that we’re at a forum.

Ok. I’m waiting for the reply from Avast. If everything goes well, I’ll renew my license before the antivirus expires.

nelyok7 · 2016-12-23T12:15:34.000Z

The antivirus has expired and I still don’t have any link from Avast to buy it…

Asyn · 2016-12-23T12:28:24.000Z

nelyok7 post:38:

The antivirus has expired and I still don’t have any link from Avast to buy it…

→ https://www.avast.com/es-es/store

nelyok7 · 2016-12-23T12:42:56.000Z

That’s not fair. Why I have to spend 90€ instead of 55€ because Digital River is failing?

Eddy · 2016-12-23T12:44:43.000Z

avast is helping you.
Learn to have patience.
You are not the only one in the world that is asking them for help.

nelyok7 · 2016-12-23T12:46:36.000Z

Okay… Can still use my smartphone for a while… :-[

Asyn · 2016-12-23T12:49:37.000Z

nelyok7 post:40:

That’s not fair. Why I have to spend 90€ instead of 55€ because Digital River is failing?

You can use the free version until you get a reply from support. Don’t forget, it’s Xmas.

nelyok7 · 2016-12-23T14:05:40.000Z

Of course, I’m using it unyil this problem is definitely solved

nelyok7 · 2016-12-26T13:37:19.000Z

Avast has sended me a link to buy the license with the proper price. The’ve told me to erase all the cookies, and I did that. Still having this same horrible problem: The payment couldn’t been accepted! I can’t understand this… Tried to buy it in two different computers and using a credit card and PayPal. Help!

nelyok7 · 2016-12-26T14:07:32.000Z

What’s the meaning of: “The payment couldn’t been accepted”. No more information… This is maddening :‘( :’(

Eddy · 2016-12-26T14:47:05.000Z

It means what it says.

Could be you are trying to use a credit card that is not accepted, insufficient funds, not providing all information needed (or wrong information) etc.

“Prepaid” credit cards are often not accepted.
With Paypal it is sometimes needed to have a bank account connected to it.

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