41

avast is helping you.
Learn to have patience.
You are not the only one in the world that is asking them for help.

42

Okay… Can still use my smartphone for a while… :-[

43

You can use the free version until you get a reply from support. Don’t forget, it’s Xmas. :wink:

44

Of course, I’m using it unyil this problem is definitely solved

45

Avast has sended me a link to buy the license with the proper price. The’ve told me to erase all the cookies, and I did that. Still having this same horrible problem: The payment couldn’t been accepted! I can’t understand this… Tried to buy it in two different computers and using a credit card and PayPal. Help!

46

What’s the meaning of: “The payment couldn’t been accepted”. No more information… This is maddening :‘( :’(

47

It means what it says.

Could be you are trying to use a credit card that is not accepted, insufficient funds, not providing all information needed (or wrong information) etc.

“Prepaid” credit cards are often not accepted.
With Paypal it is sometimes needed to have a bank account connected to it.

48

I’m saying the truth:
-PayPal has a bank account and a valid (with credits) credit card.
-All my credit cards have credits…
-I have all my bank accounts clear, all unlocked, with money and valid credit card.
What does Avast want? 55€ in an envelope sent to Praga? ;D

49
What does Avast want? 55€ in an envelope sent to Praga?
Not a bad idea. It is a beautiful city to visit ;D

Anyway, as I can’t see what is happening when you click on “pay now”, there is nothing more I can do for you.

I sure am wondering why it doesn’t work.

50

Well, nothing special happens after I press “Pay Now” (even in the link sent to me by an Avast team employee). There’s just a loading circle and then the famous sentence appears… But don’t worry: I took photos of the issue and I am writing to Avast to tell them abuot the link fail. I’ll use Avast Free instead while I’m waiting for a reply.

PS: I’d like to visit Praga someday… Sounds good! :wink:

51

I meant to see what happens with the communication and on the server.

Please post here if there is a update on it.

52

I’m just wondering if this isn’t something to do with the avast backend server/s as there have been a couple of topics of people trying to submit a support ticket. Entered their details on a refund request, but on clicking the Submit button nothing happens. See https://forum.avast.com/index.php?topic=194636.0.

53

Hi nelyok7,

Sorry for the delay in solving your problem!

I can see where the issue lies now, and it would take us at least till Friday to fix it, which is too much time in my opinion, thus I extended your previous license for another year for free, as it is a much faster solution for both of us :slight_smile:

I noted that you don’t have an Avast account registered with your hotmail address, so I will send you the license again by email.

We will still fix the problem so next year you can renew normally.

54

I’m very happy with this solution from Avast… It wasn’t expected at all!

55

Moroni normally never does such a thing.
Must have been something he drank at Christmas ;D

56

At this point, moderators can close this topic (or put a “solved” tag).
Avast can also close the ticket
#640533

Have a Happy New Year you all! :wink:

57

You can use the modify option in your first post, then in the ‘Subject’ field add [Resolved] to subject line.