I NEED HELP!!

Avast Free Antivirus / Premium Security
1

I am having trouble with my computer. After installing Avast! and now HiJackThis, I have a log of items HiJackThis found. Can I delete these? After reading other postings with a simialr probelm, I decided to download Avast!, scan, it would not delete or move my infected files. Now I am running HiJackThis and need help.
Thank you, K
can saved at 1:27:39 PM, on 1/12/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Intel\ASF Agent\ASFAgent.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\explorer.exe
C:\WINNT\system32\tlntsvr.exe
C:\WINNT\System32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Katrina Schneider\Local Settings\Temporary Internet Files\Content.IE5\CRJB2SLT\hijackthis[1].exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://smbusiness.dellnet.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O16 - DPF: Yahoo! MLB StatTracker - http://aud14.sports.sc5.yahoo.com/java/y/mlbst8408_x.cab
O16 - DPF: {0D3983A9-4E29-4F33-8313-DA22B29D3F87} (QuickBooks Online Edition Utilities Class v6) - https://www.accounting.quickbooks.com/v10.160/qboax6.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {43B70AAD-23F4-4FD8-ADD9-441D8592EEB8} (Snapfish Fix Photo Control) - http://www.snapfish.com/SnapfishImageEditor.cab
O16 - DPF: {5763F8E8-0DD7-4A0F-ADB0-9F64C8F2C349} (Pixami/Snapfish Upload UI Control) - http://www.snapfish.com/SnapfishUploader.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/activedata/SymAData.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
O16 - DPF: {EE8B6D5F-FEF2-11D0-B13F-00A024798EF3} (Microsoft Search Settings Control) - http://lg.home.microsoft.com/search/lobby/searchsettings.cab
O23 - Service: ASF Agent - Intel Corporation - C:\Program Files\Intel\ASF Agent\ASFAgent.exe
O23 - Service: avast! iAVS4 Control Service - Unknown - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: Logical Disk Manager Administrative Service - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Intel(R) NMS - Intel Corporation - C:\WINNT\System32\NMSSvc.exe
O23 - Service: Smart Card Helper - Unknown - C:\WINNT\system32\scardsvr32.exe (file missing)
O23 - Service: explorer - Unknown - C:\WINNT\System32\explorer.exe

2

Katrina,

Have you run Avast’s Boot time scan? Avast will take care of Viruses but not much in the way of spyware. See this page
Security Tango
http://securitytango.com/tango.php

Marc

3

For an on-line scan of your Hijackthis log file try here http://hijackthis.de/index.php

4

Katrinas

I see Bob is also trying to help you. I don’t think this forum can really help you with the Hijack-this log file but maybe i’m wrong. There are lots of those forums out there.
This one looks like it might help.
CastleCops » Hijackthis - Spyware, Viruses, Worms, Trojans Oh My!
http://computercops.biz/forum67.html

5

Katrinas , Hi and welcome , there are plenty of people who can read your HJT log here and help.
it seems you have a lot of evidence on that log of an association (previous use perhaps) of norton A/V. This will create the problems / trouble you speak of if it hasnt been uninstalled properly.
My suggestion would be to check that out first.

6

To find out what to keep and what not with HijackThis, use Eddy’s “HijackThis Log File Analyzer”. Download it here: http://212.204.166.18/cgi-bin/download.pl?file=hjt11.000.exe.