I need professional support, avast doesn't update!

Avast Free Antivirus / Premium Security
1

Can I have some professional support here:

Today my computer was trying to update to that new version, yet when it finished a red box popped and let me know it couldn’t get updated. I tried going on Avast! itself and updating it, but when I did, it just showed a message “Package broken” and it didn’t complete the update. What do I do? :-\

2
  • Which avast!..?? (Free/Pro/IS)
  • Which version…??
  • OS…?? (32/64 Bit…? - which SP…?)
  • Other security related software installed…??
3

Free Avast, it says that the current version is 7.0.1456 but it still says that the update wasn’t completed, I’m running on Windows 7 64 Bits, and I have no other security software, over the years avast! served me right, so I thought I’d keep this one exclusively.

4
  1. Download avast! Free Antivirus: http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
  2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions…!!)
  3. Reinstall avast! with the downloaded installer from point 1.
  4. Reboot.
5

Err-… Are you sure about that? Shouldn’t I just wait a day or two and see if the updates start running again?

6

I would not suggest waiting because then you would not get the virus definition updates. We are now getting flooded with a LOT of users getting viruses/malware of all kinds. I would follow the directions given to you. Perhaps you just got a corrupted update and this will fix the problem. Would you rather do this or go through the bigger problem of removing malware?

7

Yes.

8

Right. One question though, what’s rebooting? Just… Restarting the computer?

9

Yes.

10

I’ll get on it now then, and let you know how / if it worked.

11

Alright I just did everything you guys told me, and it worked! :smiley: I’ve also tried updating, after the automatic update, and it worked too. Thank you very very much, I mean, I don’t know if other programs would have provided such a great support, again, thanks a million! :smiley:

12

You’re welcome. :slight_smile: