I paid for the Avast licence but did not receive a email or any receipt

Avast Free Antivirus / Premium Security
1

Hi my Name is Apekshit. I am Avast user from a long time. Today (18.11.2018) i paid for the license but did not receive any email or SMS regarding the license from Avast team but the Amount for the license was deducted from my Bank account.

Please tell what should i do. I need my money back or I need the license file.

I tried the getting to website but it said following:

"Dear customer,

we are sorry, but our records show no valid purchases with the e-mail address you specified.

Please make sure the information you supplied is correct, and the original purchase was carried out using this email address.

If you purchased your license from an Avast reseller please contact the reseller directly (http://www.avast.com/locate-dealer).

Best regards,

the Avast team"

Please help me!!!

2

→ https://support.avast.com/article/24/ (Orders/Renewals/Refunds)

3

I tried to get license file through website but it is of no help.

What should i do? Please help

4

Contact support: https://support.avast.com/contact

5

Hi All,

I tried getting my license file via website the next day and i got it.

Yay i got my file. But it took 24hrs for them to receive payment or my details or something else i do not know.

Thanks AVAST team

6

Thanks for the feedback.