I think i got a virus!

Viruses and worms
1

My computer has been acting odd lately and i belive it’s because of a virus.
I did as it says on the avast helping site by scanning with different things to get the OTL.txt, Extras.txt and aswMBR.txt.
I dont know what to do with them so i’m posting them here as a attachment.

Hopfully someone knows what to do and can help me :slight_smile:

Thanks.

2

Can you attach a Malwarebytes quick scan log please?

3

do you mean the mbam-log???

4

Yes.

Please wait for an malware expert now.

5

Ok thanks :slight_smile:

6

Hi,

Let’s start with ComboFix and see what will tell us …

  1. Please download ComboFix by sUBs from here and save it to your Desktop.
    If you are unsure how ComboFix works please read this guide carefully.
    Note: ComboFix must be downloaded to your Desktop.
  1. Temporarily disable your AntiVirus program, usually via a right click on the System Tray icon. They may interfere with Combofix.
    If you are unsure how to do this please read this or this Instruction.

Instructions how to disable avast:

[*]Right click on the avast! system tray icon (
http://www.mcshield.net/pg/images/avast5.png
) in the lower right corner of the screen and scroll up to avast! shield controls;
[*]In the menu that appears, choose Disable Permanently. When you are prompted to turn off security, click Yes.

Note: Do not forget to turn back on this option after the cleaning by choosing avast! shield controls > Enable all shield options.

  1. Run ComboFix. Click on I Agree!

[i][size=7pt]- ComboFix will display DISCLAIMER of warranty on software.
By clicking I Agree ComboFix shall continue.

  • ComboFix will check if there is a newer version of ComboFix available.
    Click Yes if prompted to download.[/size]
    -If Recovery Console is not installed, ComboFix will offer download & installation.
    Click Yes to allow ComboFix to install Recovery Console.
  • ComboFix will scan your computer in stages, total of 50 stages.
    Do not mouse-click around while ComboFix is running.
    Note:If you see a message like “Illegal operation attempted on a registry key that has been marked for deletion” just restart your computer.
    [/i]
  1. When the tool is finished, it will produce a log report for you. (typical location: C:[b]ComboFix.txt[/b] )
    Attach log reports ( ComboFix.txt) back to topic.
7

here it is!

8

Looks good. Now I want you to run this tool. :wink:

Please download [b]zoek.zip[/b] or [b]zoek.rar[/b] by [b]smeenk[/b] (

http://www.mcshield.net/personal/magna86/Images/Zoek_icon.png
) from here or here and save it to your Desktop.
Unpack the archive…

[*]Close any open browsers
[*] Temporarily disable your [b]AntiVirus[/b] program. ([i]If necessary[/i])
 If you are unsure how to do this please read [url=http://www.techsupportforum.com/forums/f50/how-to-disable-your-security-applications-490111.html][b][i]this[/i][/b][/url] or [url=http://www.bleepingcomputer.com/forums/topic114351.html][i][b]this[/b][/i][/url] Instruction.

[*]Double click on [b]zoek.exe[/b] to run the tool .
[i]Please wait while the tool does not start...[/i]

[*]Copy the text present inside the code box below and paste it into the large window in the zoek tool:


EmptyFoldersCheck;Delete
AutoClean;
Uninstall-List;
Reboot;

[*] Click on
http://www.mcshield.net/personal/magna86/Images/Run%20Script%20by%20zoek.png
button.
Please wait until a logreport will open (this can be after reboot)

[*]Save notepad to your Desktop and attach here [b]zoek-results.log[/b]
[i][b]Note:[/b] It will also create a log in the [b]C:\ [/b]directory named "[b]zoek-results.log[/b]"[/i]

Now tell me how’s the computer running now? 8)

9

quick question before i do that. I noticed it said “Reboot” does this mean that i have to backup everything i need on the computer becuase it’s going to be deleted???

10

Nope, its a system reboot.

Its just deleting empty folders.

11

ok finaly did it. here is the log file.

i have not noticed any changes on my computer after this but it might be that i only have been on it for 10 min after running the file.

12

Hi lars.anderssen,
Command “Reboot;” just forse Windows to preform system reboot after script execution. The very act is legitimate.

Both programs Zoek and CF, they did a great job. Your system would have to work much better now. Still, there is small fix to preform …

  1. Re-run zoek again but this time use this script:

Movies Toolbar for Chrome;u
Pando Media Booster;u
AutoClean;

Post me his fresh created log after the execution. FYI: system shall reboot again.

  1. Next, I wanna go deeper check because of these sentences.
i have not noticed any changes on my computer after this but it might be that i only have been on it for 10 min after running the file.
FRST and GMER are two very powerful diagnostic tool. If they reports says you do not have malware loaded in system, then you do not have malware on system.

FRST Scan

Please download Farbar Recovery Scan Tool (
http://www.mcshield.net/personal/magna86/Images/FRST_canned.png
) by Farbar and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

[*]Double-click to run it. When the tool opens click Yes to disclaimer.
[*]Press Scan button.
[*]It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
[*]The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

GMER’s Scan

Please download GMER, the RootKit Detector tool from the link below and save it to your Desktop:

Gmer download link
Note: file will be random named

Double-clicking to run GMER.

[*]Wait for initial scan to finish - if there is any query, click No;
[*]Click [ Scan ] button and wait until the full scan is complete;
[*]Click [ Save … ]- save the report to the Desktop (named ARK );

[*]Then click the >>> button and select Autostart card;
[*]Click [ Scan ] button;
[*] After quick scan, click Copy button;
[*]Open notepad and Paste text. Save report to the Desktop (named autostart )

Attach here both Gmer logreports. (ARK.txt and autostart.txt)

13

Here is 4 of the logs (4 is the max of one post)

Thanks for helping me so much :slight_smile:

14

Here is the last log.

One quick question. should i uninstall all of the programs that i have installed now or should i just let them stay on the computer?

15

Hi,

One quick question. should i uninstall all of the programs that i have installed now or should i just let them stay on the computer?

Don’t worry. I shall remove all used tools when we are finish. :wink:

1. Open notepad and copy/paste the text present inside the code box below.
To do this highlight the contents of the box and right click on it. Paste this into the open notepad.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system

Start
C:\Program Files (x86)\Pando Networks\Media Booster
CHR Plugin: (Pando Web Plugin) - C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll (Pando Networks)
C:\Users\Lars\jagex_cl_runescape_LIVE.dat
C:\Users\Lars\random.dat
CMD: DEL %TEMP%\*.* /F /S /Q
CMD: DEL %WINDIR%\TEMP\*.* /F /S /Q
CMD: RD /S /Q %TEMP%
CMD: RD /S /Q %WINDIR%\TEMP
End

2. Save notepad as fixlist.txt to your Desktop.
NOTE: => It’s important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

3. Run FRST/FRST64 and press the Fix button just once and wait.
If the tool needed a restart please make sure you let the system to restart normally and let the tool completes its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Please attach it to your reply.
Note: If the tool warned you about the outdated version please download and run the updated version.

16

here is the log :slight_smile:

17

Loks good. Tell me now, is computer running better now?

18

Yes it feels like it :slight_smile:

Thank you so much for the help so far, realy means alot!

Now the clean up?

19

Aye … 8)

• The following will implement some post-cleanup procedures:

It is necessary to uninstall ComboFix :

[*] Click Start (or
http://amf.mycity.rs/pg/images/VistaStartButton.png
) then Run.

On Windows7 or Vista you may use Start Search field if Run is not available.

[*] In the line of text type in (Copy) the following:

ComboFix /Uninstall

Note that there is a space between " ComboFix " and " /Uninstall " .

[*] then click OK (or press Enter ).

Wait for the uninstall process is complete.

=> Please download DelFix by Xplode to your Desktop.

Run the tool and check the following boxes below;
[i]
http://www.mcshield.net/personal/magna86/Images/checkmark.png
Remove disinfection tools

http://www.mcshield.net/personal/magna86/Images/checkmark.png
Create registry backup

http://www.mcshield.net/personal/magna86/Images/checkmark.png
Purge System Restore [/i]
Click Run button and wait a few seconds for the programme completes his work.
At this point all the tools we used here should be gone. Tool will create an report for you (C:[b]DelFix.txt[/b])

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.

20

Thank you so much for the help!
I dont know if you need the log or not but here it is anyways :slight_smile: