I think my laptop has a virus. The laptop was working perfectly until two weeks ago when a virus attacked. When you try to do something it makes it very slow, freeze, and a blue page comes up.
My laptop can not connect to the internet because it freezes; I think the best way to connect my laptop is by laptop cd-rom.
Please recommend what I should do to repair my dell laptop Inspiron 1420, service tag 816PGG1.
The windows vista will not start I tried to reinstall windows vista (home premium 32 BT) many times and the computer writes “Windows Error Recovery” I have searched how to fix the problem but I could not find anything. Please recommend some solution.
Thank you,
Fernando Baez Sr.
Hi there do you have a USB drive to use for transfering logs and programmes ?
Download and then run farbar service scanner
http://i1224.photobucket.com/albums/ee362/Essexboy3/Farbar/FSS-1.jpg
Tick “All” options.
Press “Scan”.
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.
THEN
Download OTL to your Desktop
[*]Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
[*]Select All Users
[*]Under the Custom Scan box paste this in
[b]netsvcs
%SYSTEMDRIVE%*.exe
/md5start
consrv.dll
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
C:\Windows\assembly\tmp\U*.* /s
%Temp%\smtmp\1*.*
%Temp%\smtmp\2*.*
%Temp%\smtmp\3*.*
%Temp%\smtmp\4*.*
C:\commands.txt echo list vol /raw /hide /c
/wait
C:\DiskReport.txt diskpart /s C:\commands.txt /raw /hide /c
/wait
type c:\diskreport.txt /c
/wait
erase c:\commands.txt /hide /c
/wait
erase c:\diskreport.txt /hide /c
CREATERESTOREPOINT[/b]
[*]Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
[*]When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
[*]Attach both logs