I think the win32:Lineage-419[Trj] virus has affected Photoshop 

system · 2007-04-22T22:02:09.000Z

When it rains, it pours.
It seems that win32:Lineage-419[Trj] virus has affected my Photoshop. Since the day I discovered the virus I’ve not been able to open Photoshop. It launches, loads all the plugins, etc then just exits.
I have gotten rid of the virus. I’ve uninstalled Photoshop then reinstalled it, but the same thing happens.
Does anybody know why and how to fix this?

Lisandro · 2007-04-22T22:24:22.000Z

I think you’ve posted twice…
It won’t help… just double the help effort…

system · 2007-04-23T12:57:16.000Z

I did an online search (I began to suspect that maybe the problem was no longer virus related). I found this forum http://www.graphicdesignforum.com/forum/archive/index.php/t-5632.html with this advice:
“There is a preference file for every program that you use. If you throw away the current one for [Photoshop], it will create a new preference file when you restart Photoshop. Sometimes those preference files get corrupt when a program or computer freezes, crashes or sometimes for no reason at all.”
“as soon as Photoshop’s starting to load, hold down shift + ctrl + alt (be quick!), until it asks if you really want to delete the user’s settings.”
It worked. I suspect that the virus caused the problem that had to be resolved by dumping the preference files.

Lisandro · 2007-04-23T13:08:25.000Z

Wow! What a lesson of troubleshooting, patience and perseverance.
Thanks for posting the solution and making clearer the problem.

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