1

disabled browser protection . malwarebytes shields are disabled and I am unable to complete a boot scan or a full scan. I ran some tools from bleeping computer but still the problem remains.

I keep getting this
http://img.photobucket.com/albums/v95/coldair/avast/Capture_zps2wb8bwxg.jpg

about avast

http://img.photobucket.com/albums/v95/coldair/avast/about%20avast_zpsirlkqb1r.jpg

2

  1. Viruses and worms forum section is for posting virus and false positive problemes

  2. What you see (the screenshot) is a HTML:FakeAlert

Fake alert videos
https://myonlinesecurity.co.uk/some-videos-of-typical-tech-support-scams/
https://www.youtube.com/results?search_query=fake+virus+alert

If you post the URL here, avast can add it to URL blocker

3

There are several problems with Malwarebytes realtime protection in latest version, see posts in malwarebytes forum

4

but the fake alert popped up on Comcast’s web mail and again on this forum and locked the browser

5

Yes, their locking it because the malicious vendor really wants you to call them so they can make money off you.

Do as Pondus suggests, help here is free and go to virus & worms to get that help.

Help here is free. ;D

6

here is a little more info before I go, the last time I was able to complete a scan was on 4-11, every scan since then has been stopped. including boot time scans from 4-22,4-22 and 4-23 karpseky and bit defender are unable to run online scans

http://img.photobucket.com/albums/v95/coldair/avast/avast%20scan%20history_zpso4cgxt3y.jpg

thanks for the help

7

Up to you to follow free help advice or not. :wink: