I 've just upgraded my expired paid version to IS 5.0 paid and I need help

I bought a license for 3 machines. Loaded one to my laptop (Windows XP/Internet Firefox) and I am on it right now…no problem. I loaded a second one to my desktop (also XP/Internet Firefox) and after restart, the desk top machine will not access the internet. What should I do? (message reads “Can’t find server”)

Thank you,
P. Farmer

Any other security program that could interfere?
An old antivirus installation?
Other firewall?

Thank you for your reply. No, nothing to interfere that I know of. The firewall is Sunbelt, my spyware detection is Counterspy (both are paid subscriptions and I’ve used them for several years now). Basically, the same exact programs I had 1 minute before I updated my paid Avast subscription to the new paid Avast subscription and the problem began. The day after my post here, my laptop would not access the internet either. I put in a tech support request on 4/2 which has gone unanswered, so I’m done. I make my living on the computer and so I was forced to un-install Avast from both systems and buy something else. I’ll just pay the charge for the 3 licenses and forget about it. I enjoyed Avast when it worked, but I don’t have the time or energy for this problem. This is not your fault, so please forgive me, I’m just frustrated. Thanks for your willingness to help, I do appreciate it.

P. Farmer

Hi :slight_smile:

What Avast 5 did you buy 3 licences for?

Avast 5 Pro - or - Avast 5 Suite ???

No, nothing to interfere that I know of. The firewall is Sunbelt,

Avast 5 Suite has its own Firewall.

my spyware detection is Counterspy

Don’t Know! … But you never know :-\

pfarmer, Sunbelt will conflict with AIS as both are firewall. Counterspy could conflict with avast due to the resident modules of both.
You need to choose…