Good morning gigsi,

I am sorry to hear about your experience. Could you please email me the details (time /date) of your call and also the email address (if any) that you gave to the rep on the call, and finally the phone number you dialed them from> I can then pull the call recording and find out who you spoke to; if you shared your screen with them I can also pull the recording of that so I can see exactly what took place.
Please email me directly at: riley at avast dot com

I look forward to hearing from you,
Best regards,
Adam Riley