iAVS update does not work

Avast Free Antivirus / Premium Security
1

My Avast 4.8 Home Edition worked very well for a month or so but suddenly the automatic uiAVS update didn’t work anymore. Manual update doesn’t work either.
My registration lasts till april 2009, my system time is accurate.

I alsno noticed that if I click on the proxy button in the update connections window, I get no pop-up window. I tried to uninstall the program via the windows control panel, that doesn’t work.

I have set the Windows firewall to allow incoming network connections for Avast.

I get the following messages in my logfile (warnings)

29-10-2008 16:12:09 SYSTEM 1740 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.
29-10-2008 16:12:23 Edmar 1316 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.
29-10-2008 16:19:55 Edmar 2368 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.
29-10-2008 16:20:00 Edmar 2368 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.
29-10-2008 16:20:39 Edmar 2368 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.
29-10-2008 16:20:42 Edmar 2368 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.
29-10-2008 16:20:42 Edmar 2368 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.
29-10-2008 16:21:34 Edmar 2368 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.
29-10-2008 16:21:37 Edmar 2368 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.
29-10-2008 16:21:37 Edmar 2368 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.
29-10-2008 16:22:08 Edmar 2368 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.
29-10-2008 16:22:38 Edmar 2368 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.
29-10-2008 16:22:39 Edmar 2368 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.
29-10-2008 16:22:40 Edmar 2368 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.
29-10-2008 20:57:11 SYSTEM 1740 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.
30-10-2008 9:20:39 SYSTEM 1748 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.
30-10-2008 9:26:55 Edmar 2992 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.

Could you please help me, what is going wrong all of a sudden? What should i do to solve the problem?

Thanks in advance.
Edmar

2

In addition to my previous post.

I run windows XP professional edition sp 3.
Avast is the only malware protection I have used.

Below the last lines in my C:\Program Files\Alwil Software\Avast4\DATA\log\setup document.

19.10.2008 13:44:14.000 1224416654 general Started: 19.10.2008, 13:44:14
19.10.2008 13:44:14.000 1224416654 general Running setup_av_pro-4cd (1229)
19.10.2008 13:44:14.000 1224416654 system Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
19.10.2008 13:44:14.000 1224416654 system Memory: 73% load. Phys:134956/506604K free, Page:886240/1182796K free, Virt:2069368/2097024K free
19.10.2008 13:44:14.000 1224416654 system Computer WinName: WEITENBERG
19.10.2008 13:44:14.000 1224416654 system Windows Net User: SYSTEM
19.10.2008 13:44:14.000 1224416654 general Cmdline: /refresh /noreboot /updatevps /verysilent /limitcpu
19.10.2008 13:44:14.000 1224416654 general Operation set to INST_OP_UPDATE_INSTALL_PACKAGES
19.10.2008 13:44:14.000 1224416654 general Old version: 4cd (1229)
19.10.2008 13:44:14.000 1224416654 system Using temp: C:\WINDOWS\TEMP_av_proI.tm~a01152 (66179M free)
19.10.2008 13:44:14.000 1224416654 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
19.10.2008 13:44:14.000 1224416654 system Installed in: C:\Program Files\Alwil Software\Avast4 (66179M free)
19.10.2008 13:44:14.000 1224416654 internet SYNCER: Type: use IE settings
19.10.2008 13:44:14.000 1224416654 internet SYNCER: Auth: another authentication, use WinInet
19.10.2008 13:44:14.000 1224416654 package Part prg_av_pro-4cd is installed
19.10.2008 13:44:14.000 1224416654 package Part vps-8101800 is installed
19.10.2008 13:44:14.000 1224416654 package Part news-4b is installed
19.10.2008 13:44:14.000 1224416654 package Part setup_av_pro-4cd is installed
19.10.2008 13:44:14.000 1224416654 package Part jrog-4d is installed
19.10.2008 13:44:14.000 1224416654 general Old version: 4cd (1229)
19.10.2008 13:44:20.000 1224416660 file SetExistingFilesBitmap: 1053->153->153
19.10.2008 13:44:20.000 1224416660 general GUID: 414b321c-2ef6-4eba-bfd0-7cf9c6004c18
19.10.2008 13:44:20.000 1224416660 general Entering:UpdateInstallPackages
19.10.2008 13:44:20.000 1224416660 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
19.10.2008 13:44:20.000 1224416660 package LoadPartInfo: jrog = jrog-50 returned 00000000
19.10.2008 13:44:20.000 1224416660 package LoadPartInfo: news = news-4b returned 00000000
19.10.2008 13:44:20.000 1224416660 package LoadPartInfo: program = prg_av_pro-4cd returned 00000000
19.10.2008 13:44:20.000 1224416660 package LoadPartInfo: setup = setup_av_pro-4cd returned 00000000
19.10.2008 13:44:20.000 1224416660 package LoadPartInfo: vps = vps-8101800 returned 00000000
19.10.2008 13:44:20.000 1224416660 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
19.10.2008 13:44:20.000 1224416660 package LoadPartVpu: Loading ‘part-prg_av_pro-4cd.vpu’ returned 00000000
19.10.2008 13:44:20.000 1224416660 package LoadPartVpu: Loading ‘part-vps-8101800.vpu’ returned 00000000
19.10.2008 13:44:20.000 1224416660 package LoadPartVpu: Loading ‘part-news-4b.vpu’ returned 00000000
19.10.2008 13:44:20.000 1224416660 package LoadPartVpu: Loading ‘part-setup_av_pro-4cd.vpu’ returned 00000000
19.10.2008 13:44:20.000 1224416660 package WARN:LoadPartVpu ended on no pInfo
19.10.2008 13:44:20.000 1224416660 package LoadPartVpu: Loading ‘part-jrog-4d.vpu’ returned 00000000
19.10.2008 13:44:20.000 1224416660 package FilterOutExistingFiles: 153 & 153 = 0
19.10.2008 13:44:20.000 1224416660 package FilterOutExistingFiles: 153 & 153 = 0
19.10.2008 13:44:20.000 1224416660 package IsFullOkay: vps-8101800.vpu - is okay
19.10.2008 13:44:20.000 1224416660 package IsFullOkay: vpsm-8101800.vpu - is okay
19.10.2008 13:44:20.000 1224416660 package ArePartsInstallable: 1
19.10.2008 13:45:07.000 1224416707 package vps: updated [8101800]
19.10.2008 13:45:07.000 1224416707 file Fix security on: C:\Program Files\Alwil Software\Avast4*.*
19.10.2008 13:45:12.000 1224416712 file Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH*.*
19.10.2008 13:45:12.000 1224416712 file Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\HELP*.*
19.10.2008 13:45:12.000 1224416712 file Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\HtmlData*.*
19.10.2008 13:45:12.000 1224416712 file Fix security on: C:\Program Files\Alwil Software\Avast4\images*.*
19.10.2008 13:45:12.000 1224416712 package Transferred: files 0, bytes 0, time 0 ms
19.10.2008 13:45:12.000 1224416712 package Retries: total 0, files 0, servers 0
19.10.2008 13:45:12.000 1224416712 file NeedReboot=false
19.10.2008 13:45:12.000 1224416712 general Return code: 0x20000000 [Something done]
19.10.2008 13:45:12.000 1224416712 general Stopped: 19.10.2008, 13:45:12

3

Has anything else changed on your system just before you noticed this problem ?

Are any avast (or other) messages displayed to the screen when this fails ?

Try a repair of avast. Add Remove programs, select ‘avast! Anti-Virus,’ click the Change/Remove button and scroll down to Repair, click next and follow.

4

no, nothing has changed that i know of.

the add/remove option doesnot work. I do not get any messages, it just does nothing.

regards,
Edmar

5

What do you mean by “the add/remove option doesnot work,” do you mean it doesn’t pop-up another window that gives Repair as an option or the Repair didn’t work ?

6

yeah that happened to me to.
I right click Avast- Updating> iAVS update, nothing pops.

in addition to that, i do not hear the sound “Virus Database has been updated”, that appears at the right end of the Taskbar.

7

OK, I’m also talking to Edmar about trying to repair avast using the add remove programs option, did you try the avast repair ?

However, you also seem to have other problems if your other topic is anything to go by (previous AV installed, etc.), so it would probably be best to stick with that topic (try the repair) and monitor this one.

8

Right. Nothing happens when I click on the change/remove button in the add or remove programs window. There’s just a glimpse of something that might be a pop up window, but nothing to click on that says ‘repair’.
With other applications I do get a window with various options.

9

Isn’t it hide and you can see it if you move the scroll down?

10

This is the window that should pop-up when you click the Change/Remove button in the windows add remove programs list.

If you don’t see that there is more wrong than simply the inability to update. So I would suggest that you reinstall avast.

Download the latest version of avast http://www.avast.com/eng/download-avast-home.html and save it to your HDD, somewhere you can find it again. Use that when you reinstall.

Download the avast! Uninstall Utility, find it here and save it to your HDD.

  1. Now uninstall (using add remove programs, if you can’t do that start from the next step), reboot.

  2. run the avast! Uninstall Utility, reboot. If step 1 failed it may be necessary to run this from safe mode, once complete reboot into normal mode.

  3. install the latest version, reboot.

11

Thanks, I uninstalled the program using the link you sent me, and reinstalled Avast again. It is working again!

12

You’re welcome, thanks for the update.