IDP Generic Infection

Spiritual2016 · 2017-02-23T05:01:05.000Z

Thanks for your assistance.

I ‘know’ that the file is legit because GEP8=Gravis Easy Phone Version 8.

I access the software through the desktop shortcut icon not an .exe file. I checked the Gravis Folder but it only the Setup file is listed and Windows Search did not detect Gep8.exe

I just ran a full virus scan and no threats were detected.

HonzaZ · 2017-02-23T06:19:56.000Z

Hi,
If you access the file via shortcut, right click the shortcut, select Properties and look at the “Target” field. That is the path to the file that needs to be sent to us, either directly, or if you upload it to virustotal, we will know which file it is.

Spiritual2016 · 2017-02-23T06:29:10.000Z

Gep8 is not listed in Properties or in the Windows Explorer ‘Gravis’ directory.

When Avast detected the threat, the Object was: C:\Users\User\AppData\Local\Apps..\Gep8.exe so I found it that way

Do I email it to Avast at ‘submit@virus.avast.com with the subject line Undetected Malware’ or upload it at Virus Total and click ‘Scan It?’

TrueIndian · 2017-02-23T07:25:38.000Z

Spiritual2016 post:11:

Gep8 is not listed in Properties or in the Windows Explorer ‘Gravis’ directory.

When Avast detected the threat, the Object was: C:\Users\User\AppData\Local\Apps..\Gep8.exe so I found it that way

Do I email it to Avast at ‘submit@virus.avast.com with the subject line Undetected Malware’ or upload it at Virus Total and click ‘Scan It?’

I suggest you upload to VT

Spiritual2016 · 2017-02-23T07:28:05.000Z

I am uploading it to Virus Total now.

Please provide me with an update once there is one.

TrueIndian · 2017-02-23T07:29:01.000Z

Spiritual2016 post:13:

I am uploading it to Virus Total now.

Please provide me with an update once there is one.

Post the link to the scan results here once it finishes analysing.

Spiritual2016 · 2017-02-23T07:34:59.000Z

Link to Virus Total Summary: https://virustotal.com/en/file/80e2673f2989a3b81df5ab12a2ac9e1d9f0e1c77ad4eb342895af5bd3eddf2ee/analysis/1487835120/

*Keep in mind that Avast does not detect it because I ‘Restored and Added Exclusion’ earlier, remember?

HonzaZ · 2017-02-23T08:19:34.000Z

Spiritual2016 post:15:

*Keep in mind that Avast does not detect it because I ‘Restored and Added Exclusion’ earlier, remember?

You are correct, but for a wrong reason Avast does not seem to detect it in VT, but this is not because someone added it to exclusions; it is because virustotal does not run the file (and therefore does not scan it with behavioral shield).

I added the file to our cleanset, along with 31 other files signed with the same digital signature.

I also marked the digital signature as clean, which means IDP detection will never be triggered on files signed by this signature in the future.

Spiritual2016 · 2017-02-23T08:29:24.000Z

HondzaZ:

To be clear then, Gep8.exe is clean but detected as a false positive-Correct?

The ‘31 other files with the same digital signature’-What do you mean by that and who uploaded them?

Was I correct to ‘Restore and Add It As An Exclusion’ earlier? I was aware that it was a false positive because Avast recognizes it as a threat every tine the software is updated.

HonzaZ · 2017-02-23T08:34:09.000Z

Spiritual2016 post:17:

HondzaZ:

Spiritual2016 post:17:

To be clear then, Gep8.exe is clean but detected as a false positive-Correct?

Correct. The file is clean, and was mistakenly detected due to suspicious activity.

Spiritual2016 post:17:

The ‘31 other files with the same digital signature’-What do you mean by that and who uploaded them?

When I queried our database of files for the signature, I found 32 files total - one of them was the file you uploaded, the rest we got mostly from other people.

Spiritual2016 · 2017-02-23T08:40:36.000Z

Thios is new to me so I would appreciate the following clarifications:

'The file was mistakenly detected due to suspicious activity-Do you mean that Avast mistakenly detected it as suspicious?

What would cause the file to be mistakenly detected due to suspicious activity when it is a legitimate program?

Were the 31 other files the same file that I uploaded or did 31 others upload potentially suspicious files at the same time as I did?

Was I correct to ‘Restore and Add It As An Exclusion’ earlier? I was aware that it was a false positive because Avast recognizes it as a threat every tine the software is updated.

HonzaZ · 2017-02-23T08:47:15.000Z

Spiritual2016 post:19:

What would cause the file to be mistakenly detected due to suspicious activity when it is a legitimate program?

Some (even legitimate) programs explicit suspicious behaviour. And we at Avast are better safe then sorry, if it is “too suspicious”, we rather block it than let our users be infected. Furthermore, how do you define “legitimate program”? How do we know it is “legitimate” if we have no info about it?

Spiritual2016 post:19:

Were the other 31 files the same file that I uploaded or did 31 others uploaded potentially suspicious files at the same time as I did?

There were 31 other files signed with the same digital signature. Not necessarily with the same filename, not necessarily submitted at the same time. Some might have arrived a year ago, for example.

Spiritual2016 post:19:

Was I correct to ‘Restore and Add It As An Exclusion’ earlier? I was aware that it was a false positive because Avast recognizes it as a threat every tine the software is updated.

Again, yes, but for a wrong reason. There are many malicious files (viruses, even) that update themselves. Just the fact that something “updates itself” doesn’t mean it is clean!

Spiritual2016 · 2017-02-23T08:53:06.000Z

By ‘legitimate program,’ I mean that I have used it at home for work for years-It is an automated dialer program. Every time there has been an update, Avast detects it as suspicious so that is why I ‘restored and added it as an excursion’ earlier since updates occur on a regular basis.

Even though Avast initially detected the file as suspicious, it is clean-Correct?

I still do not understand what is meant by ‘the same digital signature’ then.

HonzaZ · 2017-02-23T09:44:48.000Z

Spiritual2016 post:21:

Even though Avast initially detected the file as suspicious, it is clean-Correct?

Correct!

Spiritual2016 post:21:

I still do not understand what is meant by ‘the same digital signature’ then.

It is similar to regular personal signature. Imagine you have a world much like ours, where every paper you write, you sign with your signature. This signature is genuine, ie. it is impossible to forge someone else’s signature. Now there is a company that has the signature database and with it, copies of all the papers that were signed by the signature. If I, as an exmployee of that company, then decide that “this person is trustworthy, he never lies on his papers and his papers are harmless”, I may keep a “clean” mark next to his signature in your database, and then if someone comes to me and asks about this unknown paper that has this signature, I will tell him “I have never seen this paper, but this signature has a very good record, I trust it even though I didn’t even have time to read what is on the paper”.

Now do the following substitutions: paper → file, signature → digital signature, company → Avast. That is how we deal with digital signatures.

Did I explain it a little bit?

Spiritual2016 · 2017-02-23T21:27:54.000Z

HonzaZ:

I apologize but, by the ‘same digital signature,’ are you ‘trying’ to state that you marked the other 31 submitted files as ‘clean’ as well, so that detection from those specific files will never be triggered on files signed by their specific signature in the future and Avast will not detect them as suspicious?

HonzaZ · 2017-02-23T21:38:04.000Z

Spiritual2016 post:23:

are you ‘trying’ to state that you marked the other 31 submitted files as ‘clean’ as well, so that detection from those specific files will never be triggered on files signed by their specific signature in the future and Avast will not detect them as suspicious?

Correct!
I marked 31 other (previously) submitted files (with the very same digital signature) clean, so no other detection (IDP or other) will be ever triggered on them.
Furthermore, I marked the digital signature itself clean, which means new (unknown) files with the same signature will not be detected by IDP in the future.

Spiritual2016 · 2017-02-23T21:56:32.000Z

What confused me (and still does) is what the ‘same’ digital signature means.

Since each user’s uploaded file is ‘different,’ how can the digital signature be the same?

HonzaZ · 2017-02-23T22:05:40.000Z

Spiritual2016 post:25:

Since each user’s uploaded file is ‘different,’ how can the digital signature be the same?

It is the same with real signature, really. If you personally sign 100 different papers, someone (for example I) can still prove the signature is the same.
And it is the same with files - one signature can sign unlimited number of files, and still the signature is the same.
More info for example here: https://en.wikipedia.org/wiki/Digital_signature but I am sure there are many more explanations on the Internet

Spiritual2016 · 2017-02-23T22:17:39.000Z

By the ‘same digital signature,’ are you saying that all 32 files were marked as clean by you and ‘clean’ is the digital signature?

If that is not what it means, what was the specific digital signature used for all 32 files, who attached the digital signature, and what is the ‘translation’ of that signature?

HonzaZ · 2017-02-23T22:30:30.000Z

Spiritual2016 post:27:

By the ‘same digital signature,’ are you saying that all 32 files were marked as clean by you and ‘clean’ is the digital signature

I marked both the 32 files AND the digital signature as clean, so all Avast will consider this when creating detections.

Spiritual2016 post:27:

If that is not what it means, what was the specific signature used for all 32 files, who attached the digital signature, and what is the ‘translation’ of that signature?

You can view the digital signature here: https://virustotal.com/en/file/80e2673f2989a3b81df5ab12a2ac9e1d9f0e1c77ad4eb342895af5bd3eddf2ee/analysis/1487835120/ if you click on “File detail” tab. The digital signature is always issued by the “creator” of the file (in this case, “Gravis Marketing”).

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