1

Hi,

Avast registered a threat and put a file into the virus chest. The Location was c:\Windows\SysWOW64\config\systemprofile\App.Data. I have not downloaded any new software, so I am not sure what would cause this. Would this be a false positive?

Is anyone able to help me with this as I am not very techie.

Andy

2

It’s been reported to Avast by Pondus. Please wait for a reply from Avast.

3

Hello,
send us the file using https://www.avast.com/false-positive-file-form.php

Milos

4

Milos, file is in virus chest. May he use the send from chest option?

5

Hi Milos,

How do I upload a file? I have submitted this to this to the Virus lab through the virus chest.

Andy

6

you use the restore file from chest option, and then send it from orginal location using the link Milos posted

if avast dont detect it again it should work

7

Hi Pondus,

Does that mean the file is safe? I do not want to restore it, if the file is unsafe.

I guess once it is in the Virus chest it is safe and not on the computer?

Andy

8
I guess once it is in the Virus chest it is safe and not on the computer?
Well it is still on the computer but safe (virus prison)
9

Is there anyway to remove it from the computer?

Andy

10

If its still in the (virus prison) does that mean it will cause issues to my computer?

11

Yes but there is no rush :wink: what if that file is needed :-\

Clean, Quarantine, or Delete? >> https://www.lifewire.com/clean-quarantine-or-delete-3972276

12

If you delete it and it turns out to be a false positive, you’ll have no way to restore it.
Leave it in a place where it can’t do any harm but can be restored if it turns out not to be dangerous.

13

No / Yes / maybe

if it is a needed file that is falsely detected there may be some issues with whatever program that need that file, that is why there is a quarantine (chest) then you have the option to fix any wrong doings your antivirus have done > click the link i gave and read

14

If you have reported it as a false positive using the option in virus chest, you now wait
Tomorrow you right click the file in chest and rescan it, if not detected you may restore it

Avast Antivirus: Using the Virus Chest >> https://www.avast.com/faq.php?article=AVKB21#artTitle

Video: Using the Avast Virus Chest >> https://www.avast.com/faq.php?article=AVKB149#artTitle

I would let it stay in chest a couple of week before i delete :wink:

15

Hi,

Thanks for your help.

The file is Autoupdateclient.exe. I am not sure what that is used for but I will leave the file in the virus chest.

Andy

16

Hi Pondus,

I scanned the file while in the virus chest but it just completed and did not say anything.

If I scan it tomorrow and the file is safe, would it disappear from the Virus chest? Or if the file is a virus and I scan it, should it state that there is a virus in the file?

Andy

17

The question is auto update what ??? Without more information, that’s not a question any one can answer.
Best to sent it to Avast as requested.

18

Hi Bob,

Does submitting the file through the virus lab upload the particular file that was quarantined or just send a report to Avast?

Andy

19

A copy of the file is sendt

20

No you have to restore it, and a copy will remain in chest … if/when all is OK you may delete the copy from chest

I did give you link to how use the chest