idp.generic

system · 2017-03-23T16:10:08.000Z

Hi,

Avast registered a threat and put a file into the virus chest. The Location was c:\Windows\SysWOW64\config\systemprofile\App.Data. I have not downloaded any new software, so I am not sure what would cause this. Would this be a false positive?

Is anyone able to help me with this as I am not very techie.

Andy

bob3160 · 2017-03-23T16:15:45.000Z

andy200 post:1:

Hi,

Avast registered a threat and put a file into the virus chest. The Location was c:\Windows\SysWOW64\config\systemprofile\App.Data. I have not downloaded any new software, so I am not sure what would cause this. Would this be a false positive?

Is anyone able to help me with this as I am not very techie.

Andy

It’s been reported to Avast by Pondus. Please wait for a reply from Avast.

Milos · 2017-03-23T16:16:10.000Z

Hello,
send us the file using https://www.avast.com/false-positive-file-form.php

Milos

Pondus · 2017-03-23T16:18:46.000Z

Milos post:3:

Hello,
send us the file using https://www.avast.com/false-positive-file-form.php

Milos

Milos, file is in virus chest. May he use the send from chest option?

system · 2017-03-23T16:20:26.000Z

Hi Milos,

How do I upload a file? I have submitted this to this to the Virus lab through the virus chest.

Andy

Pondus · 2017-03-23T16:25:21.000Z

andy200 post:5:

Hi Milos,

How do I upload a file? I have submitted this to this to the Virus lab through the virus chest.

Andy

you use the restore file from chest option, and then send it from orginal location using the link Milos posted

if avast dont detect it again it should work

system · 2017-03-23T16:28:16.000Z

Hi Pondus,

Does that mean the file is safe? I do not want to restore it, if the file is unsafe.

I guess once it is in the Virus chest it is safe and not on the computer?

Andy

Pondus · 2017-03-23T16:30:52.000Z

I guess once it is in the Virus chest it is safe and not on the computer?

Well it is still on the computer but safe (virus prison)

system · 2017-03-23T16:31:57.000Z

Is there anyway to remove it from the computer?

Andy

system · 2017-03-23T16:32:39.000Z

If its still in the (virus prison) does that mean it will cause issues to my computer?

Pondus · 2017-03-23T16:33:59.000Z

andy200 post:9:

Is there anyway to remove it from the computer?

Andy

Yes but there is no rush what if that file is needed :-\

Clean, Quarantine, or Delete? >> https://www.lifewire.com/clean-quarantine-or-delete-3972276

bob3160 · 2017-03-23T16:37:44.000Z

If you delete it and it turns out to be a false positive, you’ll have no way to restore it.
Leave it in a place where it can’t do any harm but can be restored if it turns out not to be dangerous.

Pondus · 2017-03-23T16:38:20.000Z

andy200 post:10:

If its still in the (virus prison) does that mean it will cause issues to my computer?

No / Yes / maybe

if it is a needed file that is falsely detected there may be some issues with whatever program that need that file, that is why there is a quarantine (chest) then you have the option to fix any wrong doings your antivirus have done > click the link i gave and read

Pondus · 2017-03-23T16:45:19.000Z

If you have reported it as a false positive using the option in virus chest, you now wait
Tomorrow you right click the file in chest and rescan it, if not detected you may restore it

Avast Antivirus: Using the Virus Chest >> https://www.avast.com/faq.php?article=AVKB21#artTitle

Video: Using the Avast Virus Chest >> https://www.avast.com/faq.php?article=AVKB149#artTitle

I would let it stay in chest a couple of week before i delete

system · 2017-03-23T16:48:15.000Z

Hi,

Thanks for your help.

The file is Autoupdateclient.exe. I am not sure what that is used for but I will leave the file in the virus chest.

Andy

system · 2017-03-23T16:52:33.000Z

Hi Pondus,

I scanned the file while in the virus chest but it just completed and did not say anything.

If I scan it tomorrow and the file is safe, would it disappear from the Virus chest? Or if the file is a virus and I scan it, should it state that there is a virus in the file?

Andy

bob3160 · 2017-03-23T16:53:59.000Z

andy200 post:15:

Hi,

Thanks for your help.

The file is Autoupdateclient.exe. I am not sure what that is used for but I will leave the file in the virus chest.

Andy

The question is auto update what ??? Without more information, that’s not a question any one can answer.
Best to sent it to Avast as requested.

system · 2017-03-23T16:57:08.000Z

Hi Bob,

Does submitting the file through the virus lab upload the particular file that was quarantined or just send a report to Avast?

Andy

Pondus · 2017-03-23T16:59:21.000Z

andy200 post:18:

Hi Bob,

Does submitting the file through the virus lab upload the particular file that was quarantined or just send a report to Avast?

Andy

A copy of the file is sendt

Pondus · 2017-03-23T17:01:24.000Z

andy200 post:16:

Hi Pondus,

I scanned the file while in the virus chest but it just completed and did not say anything.

If I scan it tomorrow and the file is safe, would it disappear from the Virus chest? Or if the file is a virus and I scan it, should it state that there is a virus in the file?

Andy

No you have to restore it, and a copy will remain in chest … if/when all is OK you may delete the copy from chest

I did give you link to how use the chest

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