iexploror.exe malware infection

Hello,

The past few days, whenever I start up my computer I have been getting an error before anything else opens that says"

“Windows cannot find 'C:\Microsoft_SDK\lib\include\iexploror.exe.”

Can someone offer me any advice on what to do? I would really appreciate it!

Thanks.

https://forum.avast.com/index.php?topic=53253.0

Files attached.

Hi :slight_smile:

You have an old variant of ZeroAccess infection, along with some other nasties. Let’s kill them :slight_smile:

https://sites.google.com/site/cannedfixes/roguekiller/RogueKiller.png
Fix with RogueKiller

Please re-run RogueKiller.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

[*]Right-click on
https://sites.google.com/site/cannedfixes/roguekiller/RogueKiller.png
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
[*]Wait patiently until the pre-scan will be done. It shouldn’t take more than 2-3 minutes.
[*]Accept the Terms of use.
[*]When the Scan button becomes available, please click it. RogueKiller will start a full scan.
[*]Upon completion, the Delete button will become available. Click it.
[*]Removal process may take some time. Also your machine may be restarted during this procedure. It’s normal.
[*]Let this process run uninterrupted!.
[*]When finished, a Report button will become available. Click it. You will be presented with a logfile.

Please include the content of this logfile in your next reply.

Attached.

Good.

https://sites.google.com/site/cannedfixes/antivbsvbe/Anti-VBSVBEx86.png
Fix with Anti-VBSVBE

Please download Anti-VBSVBE by dr_bora and save it to your desktop.

[*]Right-click on
https://sites.google.com/site/cannedfixes/antivbsvbe/Anti-VBSVBEx86.png
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
[]You will be prompted that this fix won’t take much time.
[
]Upon completion, a logfile will open in the notepad. It will be also saved on your desktop.

Please include the content of this logfile in your next post.

https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool.
[*]Right-click on
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.

XP users click run after receipt of Windows Security Warning - Open File.
8 users will be prompted about Windows SmartScreen protection - click More information and Run.
[*]Make sure that Addition option is checked.
[*]Press Scan button and wait.
[*]The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content in your next reply.

Attached

Still plenty of work to be done here.

https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
Fix with Farbar Recovery Scan Tool

https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
[b] This fix was created for this user for use on that particular machine.
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif

https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
[/b]

Press the
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/WindowsKey.png

  • R on your keyboard at the same time. Type Notepad and click OK.

[*]Copy the entire content of the codebox below and paste into the Notepad document:

start
HKU\S-1-5-21-1226673482-1910924574-995669957-3377\...\Run: [Ctfmon] => wscript.exe "C:\Microsoft__SDK\lib\include\cc1xm.js"
HKU\S-1-5-21-1226673482-1910924574-995669957-3377\...\Run: [ctfm0n] => wscript.exe "C:\Microsoft_SDK\lib\include\cc1xb.js"
HKU\S-1-5-21-1226673482-1910924574-995669957-3377\...\MountPoints2: {732ebeef-7a94-11e2-a7a6-00219b0e2e1f} - I:\TLBootstrap_WPP.exe
HKU\S-1-5-21-1226673482-1910924574-995669957-3377\...\MountPoints2: {ff015cb9-f528-11e2-a7c4-00219b0e2e1f} - I:\VZW_Software_upgrade_assistant.exe
Winsock: Catalog5 01 mswsock.dll File Not found () ATTENTION: The LibraryPath should be "%SystemRoot%\System32\mswsock.dll"
Winsock: Catalog5 03 mswsock.dll File Not found () ATTENTION: The LibraryPath should be "%SystemRoot%\System32\mswsock.dll"
C:\Microsoft__SDK\lib\include\cc1xm.js
C:\Microsoft_SDK\lib\include\cc1xb.js
S4 hpt3xx; No ImagePath
S4 IntelIde; No ImagePath
S4 LMIRfsClientNP; No ImagePath
U3 aswMBR; \??\C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\aswMBR.sys [X]
C:\Documents and Settings\Victor\Local Settings\Application Data\Google\Desktop\Install
end

[*]Click File, Save As and type fixlist.txt as the File Name.

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

[*]Right-click on
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.

XP users click run after receipt of Windows Security Warning - Open File.
8 users will be prompted about Windows SmartScreen protection - click More information and Run.
[*]Press the Fix button just once and wait.
[*]If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
[*]When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please include it in your reply.

https://sites.google.com/site/cannedfixes/junkware-removal-tool/JRTbythisisu.png
Fix with Junkware Removal Tool

Please download JRT by Thisisu and save the file to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

[*]Right-click on
https://sites.google.com/site/cannedfixes/junkware-removal-tool/JRTbythisisu.png
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
[*]Follow the prompts and let this process run uninterrupted.
[*]This scan can take a while, depending on your System specs.
[*]Upon completion, a log (JRT.txt) will open on your desktop.

Please include the contents of that file in your reply.
Do not forget to re-enable your previously switched off protection software!
Please also manually reboot your machine after this procedure.

https://sites.google.com/site/cannedfixes/adwcleaner/adwcleaner_new.png
Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your desktop.

[*]Right-click on
https://sites.google.com/site/cannedfixes/adwcleaner/adwcleaner_new.png
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
[*]Follow the prompts and click Scan.
[*]When finished, please click Clean.
[*]Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.

Please include the contents of that file in your reply.

https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool.
[*]Right-click on
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.

XP users click run after receipt of Windows Security Warning - Open File.
8 users will be prompted about Windows SmartScreen protection - click More information and Run.
[*]Make sure that Addition option is checked.
[*]Press Scan button and wait.
[*]The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content in your next reply.

I was unable to get a report from running AdwCleaner. The computer froze when I tried to Clean. The only think that was listed in the Complete Name column was KMService before I clicked Clean. I reran it again and the computer froze again.

Hi :slight_smile:

https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/warning.gif
SpyBot S&D Warning

MVPS.org is no longer recommending SpyBot S&D due to very poor testing results (scroll down and read under Freeware Antispyware Products).
My advice is to get rid of this program. To do so:

[*]Press the
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/WindowsKey.png

  • R on your keyboard at the same time. Type appwiz.cpl and click OK.
    [*]Search for SpyBot, right-click the entry and click Uninstall.

This is optional, but please consider it. At least temporary, until we are cleaning your machine with more advanced tools.

https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
Fix with Farbar Recovery Scan Tool

https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
[b] This fix was created for this user for use on that particular machine.
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif

https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
[/b]

Press the
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/WindowsKey.png

  • R on your keyboard at the same time. Type Notepad and click OK.

[*]Copy the entire content of the codebox below and paste into the Notepad document:

start
HKLM\...\Run: [] => [X]
C:\Windows\Tasks\At1.job
C:\Windows\Tasks\At2.job
C:\Windows\Tasks\At3.job
C:\Windows\Tasks\At4.job
EmptyTemp:
end

[*]Click File, Save As and type fixlist.txt as the File Name.

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

[*]Right-click on
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.

XP users click run after receipt of Windows Security Warning - Open File.
8 users will be prompted about Windows SmartScreen protection - click More information and Run.
[*]Press the Fix button just once and wait.
[*]If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
[*]When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please include it in your reply.

https://sites.google.com/site/cannedfixes/farbar-service-scanner/FarbarServiceScanner.png
Scan with Farbar Service Scanner

Download Farbar Service Scanner by Farbar and save it to your desktop.

[*]Right-click on
https://sites.google.com/site/cannedfixes/farbar-service-scanner/FarbarServiceScanner.png
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
[*]Make sure all of the options are checked!
[*]Press Scan.
[*]It will create a log (FSS.txt) in the same directory the tool is run.

Please include that log in your next reply.

Info for Naathim:
KMService = illegal office activation crack

Kevin,
if you want a full blown office package, have a look at Libre Office.
It is freeware and has a lot more than MS-Office

Thank you Eddy, it’s in addition and I have missed it.

I’m very sorry, but I do not provide any help for users who are using pirated software and it’s my personal policy. Either you will remove any illegal software from your machine, or my assistance ends here.

I had no idea it was on there. It is not my computer. I just support them. I have removed it as I stated above.

All right. Before we move any further, please porvide me these two reports:

https://sites.google.com/site/cannedfixes/home/hosted-images-tools/MGADiag.png
Scan with MGADiag

Need to check one more thing.

[]Please download [b]MGADiag[b] by Microsoft and save it to your desktop.
[*]Double-click on
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/MGADiag.png
icon to start the tool.
[*]Press Continue when prompted.
[*]When it has finished, press Copy.
[
]Press the
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/WindowsKey.png

  • R on your keyboard at the same time. Type Notepad and click OK.
    [*]Paste (Ctrl+V) this into notepad and save to your desktop.

Include that report in your reply.

http://up.programosy.pl/foto/ckscanner.jpg
Scan with CKScanner

Download CKScanner by askey127 and save it to your desktop.

[*]Right-click on
http://up.programosy.pl/foto/ckscanner.jpg
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
[*]click Search For Files.
[*]When finished, click Save List To File.
[*]Remember to run this tool once only, if not asked to run it again.

Please include the content of CKFiles.txt in your next reply.

files attached.

ZeroAccess damaged a service which we need to restore. However there are still illegal files present due to CKScanner.

Please remove them totally and then we can try to fix it.

c:\avenger\kmservice.exe
c:\windows\autokms\autokms.exe

attached. They are gone.

OK, let’s continue…

https://sites.google.com/site/cannedfixes/eset-services-repair/servicerepairico.png
Fix with ESET Services Repair

Please download Services Repair by ESET and save it to your desktop.

[*]Right-click on
https://sites.google.com/site/cannedfixes/eset-services-repair/servicerepairico.png
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
[*]If security notifications appear, click Continue or Run.
[*]Accept the prompt about restoring services.
[*]Once the tool has finished, you will be prompted to restart your computer. Click Yes to restart.
[*]A log will be saved in the CCSupport folder the tool created on your desktop.

Please include that logfile in your next reply.

https://sites.google.com/site/cannedfixes/farbar-service-scanner/FarbarServiceScanner.png
Scan with Farbar Service Scanner

Please re-run Farbar Service Scanner.

[*]Right-click on
https://sites.google.com/site/cannedfixes/farbar-service-scanner/FarbarServiceScanner.png
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
[*]Make sure all of the options are checked!
[*]Press Scan.
[*]It will create a log (FSS.txt) in the same directory the tool is run.

Please include that log in your next reply.

attached.

Something is wrong with the permissions here. Are you logged in as an administrator of the machine?